"Internet Information service ISAPI Extensions (IIS ADMIN) and World Wide Web Publishing (W3SVC) need to be installed and running for this installation to continue." while installing Symantec Endpoint Protection Manager (SEPM).
|Article:TECH105061|||||Created: 2008-01-03|||||Updated: 2008-01-06|||||Article URL http://www.symantec.com/docs/TECH105061|
When attempting to installing Symantec Endpoint Protection Manager (SEPM) you receive the following error: "Internet Information service ISAPI Extensions (IIS ADMIN) and World Wide Web Publishing ( W3SVC ) need to be installed and running for this installation to continue."
This error can result: - if the install is attempted on a Windows Server 2008 with IIS 7 - if the IIS Admin service is stopped - if the install is attempted while logged in as a user that is a member of a group with restricted permissions - if the user attempting to install Symantec Endpoint Protection Manager does not have the correct DCOM permission in COM Security for Launch Permission's
If you are attempting to install SEPM on Windows Server 2008 or Windows Vista, these operating systems are not currently supported. Please see the Knowledge Base document entitled System requirements for Symantec Endpoint Protection 11.0.3 and Symantec Network Access Control 11.0.3
If you are attempting to install SEPM on Windows 2003 server, Windows XP or Windows 2000 server when you receive this error, follow the steps below to resolve this issue:
If you are logged in as a Domain Administrator, login as a Local Administrator and attempt the installation again. In some cases the Domain Administrator account will include membership in groups where the installation rights are restricted.
Ensure that the IIS Admin service is started:
- Click Start >Run
- Enter services.msc and click OK.
- If the IIS Admin service is stopped; start the service and attempt the installation again.
If you continue to receive this error while logged in as a Local Administrator, follow the steps below to verify DCOM permissions:
- Click Start >Run
- Enter dcomcnfg and click OK
- Expand Component Services , expand Computers, right-click My Computer then click Properties.
- Under the Com Security tab, in the Launch and Activation Permissions section, click Edit Defaults.
- Add (if necessary) the user account with which you are installing SEPM.
- Ensure that Allow is enabled for all Local and Remote permissions.
- Click OK and then exit the My Computer Properties and Component Service.
- Attempt to install the Symantec Endpoint Protection Manager again.
Article URL http://www.symantec.com/docs/TECH105061