LiveUpdate Administration Utility for Macintosh and Proxy Servers

Article:TECH105117  |  Created: 2008-01-11  |  Updated: 2011-01-11  |  Article URL http://www.symantec.com/docs/TECH105117
Article Type
Technical Solution


Issue



LUAU 2.x (LiveUpdate Administration Utility 2.x) for Macintosh cannot connect to the internet due to a proxy server.

Symptoms
In LiveUpdateAdminUtility.log (located in /Library/logs/):


Download Session: 2008-06-04 14:50:14
2008-06-04 14:50:14 Running DownloadLiveUpdatePackages 2.00 to retrieve updates
2008-06-04 14:50:14 Running InstallLiveUpdateAdmin.command 2.00
2008-06-04 14:50:15 Checking for a new version of LiveUpdate Administration Utility at:
2008-06-04 14:50:15 ftp:// ftp.symantec.com/public/english_us_canada/liveupdate/mac_liveupdate/updates/LiveUpdateAdminUtility
2008-06-04 14:50:15 ERROR: Could not connect to that FTP location. Check your Internet connection.

 


Cause



Older versions of LUAU for Macintosh are not compatible with proxies.


Solution



Upgrade LUAU 2.x for Macintosh. Version 2.02 and above includes configurable preferences for anonymous and secure proxies.

The newest version of LUAU 2.x for Macintosh can be downloaded from the location below:
ftp://ftp.symantec.com/public/english_us_canada/liveupdate/mac_liveupdate/updates/LiveUpdateAdminUtility/LiveUpdateAdminInstall.zip

You can also use an internal LiveUpdate server that runs on Windows. Configure it to download and make available the Macintosh content, then point your Mac clients to this server for updates.


If you are using LiveUpdate Administration Utility 1.x on Windows:
Using the LiveUpdate Administration Utility on a PC to download updates for Symantec AntiVirus 10 for Macintosh clients

If you are using LiveUpdate Administrator 2.x on Windows:
Installing and Configuring LiveUpdate Administrator 2.x (LUA 2.x)


 


Supplemental Materials

Value1316943


Legacy ID



2008061112472648


Article URL http://www.symantec.com/docs/TECH105117


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