Symantec Endpoint Protection 11.0 Top Articles

Article:TECH105322  |  Created: 2008-01-07  |  Updated: 2011-02-23  |  Article URL
Article Type
Technical Solution



This document is designed to highlight the most common questions asked by customers implementing Symantec Endpoint Protection, and provide links to the documentation that can assist in preemptively answering those questions.


The following common topics are covered in this document:

  • Installing Symantec Endpoint Protection
  • Upgrading your Symantec Endpoint Protection Installation
  • Symantec Endpoint Protection Manager and Communications Issues
  • Administering Symantec Endpoint Protection – FAQs and White Papers
  • Deploying the Symantec Endpoint Protection Client
  • Common Client Queries
  • Uninstallation Options

Installing Symantec Endpoint Protection
The single biggest question customers have relating to Symantec Endpoint Protection is how to install the application. The Installation Guide included as part of the installation package is a good source of information, but some customers prefer shorter, more targeted documentation.

The following documents can be very useful in providing a good starting point to proceed with the Installation/Migration:

    Installing and Configuring Symantec Endpoint Protection 11 for the first time
    This document provides a step-by-step guide on how to install the Symantec Endpoint Protection Manager and client. However, it assumes that there are no prior antivirus solutions deployed in the environment.
    Migration paths for Symantec Endpoint Protection 11.0
    This document details the migration paths from the following product suites: Symantec AntiVirus, Symantec Client Security, and Symantec Sygate Enterprise Protection. It specifies which components can be migrated or upgraded, and which components need to be uninstalled or removed prior to performing the migration.

Upgrading your Symantec Endpoint Protection Installation
With the release of new builds of the Symantec Endpoint Protection product, you will need information on what has changed in the product to allow you to make an informed decision as to whether to upgrade to the current build. The most relevant information is contained within the Release Notes. Note that this document is updated with every new release.

Once you have made the decision to upgrade, you will also need the necessary migration documentation:

Migrating to Symantec Emdpoint Protection 11.0.RU6 MP2

Migrating to Symantec Endpoint Protection 11.0 RU6

Downloading your Upgrade
After you have reviewed the information about your upgrade, you will need to download it.

Obtaining an upgrade or update for Symantec Endpoint Protection 11.x or Symantec Network Access Control 11.x

Symantec Endpoint Protection Manager and communications issues
If you have installed Symantec Endpoint Protection within your environment, you may find that you need to make some minor changes to the configuration of the manager or the client. For example, you may decide to subsequently install another network-based application on the machine running the Symantec Endpoint Protection Manager, which may cause communications problems between the manager and the clients. The following documents can help you troubleshoot and resolve such conflicts:

Administering Symantec Endpoint Protection: FAQs and White Papers
Customers often have questions relating to the new features of the security suite. Many of these questions are addressed in the following documents:

One common query relates to the compatibility of Symantec Endpoint Protection with existing environment and infrastructure. This is addressed in the following document:
System requirements for Symantec Endpoint Protection 11.x and Symantec Network Access Control 11.x

Particularly for customers that have previously only run Symantec AntiVirus, the Network Threat Protection component of Symantec Endpoint Protection is a powerful addition to the product. To allow you to make the most of this new feature, we have a Best Practices White Paper on how to configure the firewall policies:

Other white papers that are likely to be of interest to most customers are the Disaster Recovery Best Practices document and the white paper on the deployment of Group Update Providers:

For customers who are familiar with the Symantec System Center administration console for Symantec AntiVirus and Symantec Client Security, the new administration console for Symantec Endpoint Protection can initially appear confusing. The following document explains how to perform the tasks in Symantec Endpoint Protection Manager that you previously did in the Symantec System Center:

Deploying the Symantec Endpoint Protection Client
Once you have deployed the Management server, you may require assistance in deploying the Symantec Endpoint Protection clients within your environment. The following documents show how to perform such a deployment, and also shows how to customize the deployment package to better match your environment.

Common Client Queries
The most common queries relating to the Symantec Endpoint Protection client are:

Uninstallation Options
The best method to uninstall the Symantec Endpoint Protection client or Manager is to use the "Add/Remove Programs" applet. However, if this fails, you can use the following step-by-step guide to uninstalling Symantec Endpoint Protection:

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