How to enable debug logging for the Symantec Endpoint Encryption client

Article:TECH105679  |  Created: 2008-01-20  |  Updated: 2013-01-18  |  Article URL http://www.symantec.com/docs/TECH105679
Article Type
Technical Solution


Issue



How can I enable debug logging for the Symantec Endpoint Encryption client?


Solution



To enable debug logging in the Symantec Endpoint Encryption (SEE) framework, follow the steps below:

  • Edit the following registry key
    [HKEY_LOCAL_MACHINE\SOFTWARE\Encryption Anywhere\Framework]
    "DebugLevel"=dword:00000005

  • Restart the "EAFRCliManager" service from the Windows Services MMC snapin
     
  • Debug log files will now be saved to the following folder:
    C:\Program Files\Symantec\Symantec Endpoint Encryption Clients\TechLogs
     
  • Zip up the TechLogs directory and provide to support for analysis.

 

To enable debug logging in the Symantec Endpoint Encryption (SEE) Removable Storage client, follow the steps below:

  • Edit the following registry key
    [HKEY_LOCAL_MACHINE\SOFTWARE\Encryption Anywhere\Removable Storage]
    "DebugLevel"=dword:00000005

     
  • Restart the "Removable Storage Mgmt Service" service from the Windows Services MMC snapin


Legacy ID



2008082015420048


Article URL http://www.symantec.com/docs/TECH105679


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