To enable debug logging in the Symantec Endpoint Encryption (SEE) framework, follow the steps below:

• Edit the following registry key
  [HKEY_LOCAL_MACHINE\SOFTWARE\Encryption Anywhere\Framework]
  "DebugLevel"=dword:00000005
  
  
• Restart the "EAFRCliManager" service from the Windows Services MMC snapin
   
• Debug log files will now be saved to the following folder:
  C:\Program Files\Symantec\Symantec Endpoint Encryption Clients\TechLogs
   
• Zip up the TechLogs directory and provide to support for analysis.

To enable debug logging in the Symantec Endpoint Encryption (SEE) Removable Storage client, follow the steps below:

• Edit the following registry key
  [HKEY_LOCAL_MACHINE\SOFTWARE\Encryption Anywhere\Removable Storage]
  "DebugLevel"=dword:00000005
   
• Restart the "Removable Storage Mgmt Service" service from the Windows Services MMC snapin