Error: "It appears that the Symantec Management Client service is not running." when launching Symantec Endpoint Protection client in Safe Mode.

Article:TECH105746  |  Created: 2008-01-28  |  Updated: 2009-01-11  |  Article URL http://www.symantec.com/docs/TECH105746
Article Type
Technical Solution


Issue



When booted into Safe Mode and launching the Symantec Endpoint Protection client to perform a scan an error dialog with the following text:

"It appears that the Symantec Management Client service is not running. You will not be able to to manage network protection settings through the main user inferface until it is running. Do you want to start the service now?"


Solution



Click "No" to let the Symantec Endpoint Protection client launch and perform scans of the system while booted in safe mode. The Symantec Management Client service is not required and cannot be started while in Safe Mode.





Legacy ID



2008082811371248


Article URL http://www.symantec.com/docs/TECH105746


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