Symantec Endpoint Protection Manager Log Collecting Tool

Article:TECH105955  |  Created: 2008-01-18  |  Updated: 2011-12-09  |  Article URL http://www.symantec.com/docs/TECH105955
Article Type
Technical Solution


Issue



How to use the Symantec Endpoint Protection Manager (SEPM) Log Collecting Tool

 


Solution



Introduction

The Symantec Endpoint Protection Manager Log Collection Tool is used to collect all or subsets of the Symantec Endpoint Protection Manager logs.

The logs are collected and compressed to a zip file called SEPM_logs.zip.

The log collection tool has only one file called collectLog.cmd. By default, it is installed in the \Program Files\Symantec\Symantec Endpoint Protection Manager\Tools directory.

The tool can collect all or one of the following Symantec Endpoint Protection Manager logs:
 

    • Server logs
    • Secars logs
    • Console logs
    • Config wizard logs
    • Liveupdate logs
    • Installshield logs



How to Use

User can use either of the following two approaches to run this tool.

 

    1. Collect all Symantec Endpoint Protection Manager logs
        1. Navigate to \Program Files\Symantec\Symantec Endpoint Protection Manager\Tools directory.
        2. Double click the collectLog.cmd file and it will collect all Symantec Endpoint Protection Manager's logs and compress them into a file named SEPM_logs.zip in the Tools folder.

           
    2. Collect all or subsets of Symantec Endpoint Protection Manager logs
        1. Open a command window.
        2. Change directory to \Program Files\Symantec\Symantec Endpoint Protection Manager\Tools
        3. To collect all Symantec Endpoint Protection Manager logs, type the following command:

          collectLog.cmd

        4. To collect a specific subset of Symantec Endpoint Protection Manager logs., type the following command:

          collectLog.cmd <parameter>


          Where <parameter> is the desired parameter.
          The following are the available parameters:
            1. SEPM all logs (This is the same as without parameter)
            2. SEPM server logs
            3. SEPM secars logs
            4. SEPM console logs
            5. SEPM config wizard logs
            6. SEPM liveupdate logs
            7. SEPM installshield logs

          When the command has completed the log collection, the logs are compressed into a file named SEPM_logs.zip in the Tools folder



References
Please note that, as stated in the Collecting Logs document (\Program Files\Symantec\Symantec Endpoint Protection Manager\Tools\collect_log.pdf), this tool collects only the server logs. The Symantec Endpoint Protection client logs and the Symantec Network Access Control client logs are not collected.


In certain cases, Symantec Technical Support may request that the SEPM be configured to generate debug logs.  Troubleshooting other issues require the output of a more comprehensive tool such as the Symantec Endpoint Protection Support Tool or the legacy SymBatchSEP tool. Please see the articles referenced below for further information.





 




Legacy ID



2008091816421848


Article URL http://www.symantec.com/docs/TECH105955


Terms of use for this information are found in Legal Notices