RDeploy does not recognize the drives on IBM X366 and X460 machines

Article:TECH10597  |  Created: 2005-12-28  |  Updated: 2005-12-28  |  Article URL http://www.symantec.com/docs/TECH10597
Article Type
Technical Solution

Issue



RDeploy does not recognize the drives on IBM X460 machines.  The problem may depend on what hardware is used, but for this client, the native controller was not used.  The drives were attached to an 8i RAID controller instead.  The hardware in this machine also included a QLogic Card (for SAN) that was not used.  RDeploy and RDeployT did not work.  A Windows 95 disk could see the drive array, partition it, and format it (for FAT of course).  However, RDeploy run from the SAME Windows 95 boot disk would not see the drive.  ShowDisk did see the drive.

Environment



Deployment Solution (DS) 6.5


Cause



Unknown

Solution



There is no known resolution at this time (12/28/05).

There is a work-around.  WinPE natively does not include drivers for these drives, but it can be modified to include them.  Once the 32bit drivers are added to WinPE, RDeploy (and RDeployT) works fine.  The drivers can be downloaded from IBM.

Legacy ID



17392


Article URL http://www.symantec.com/docs/TECH10597


Terms of use for this information are found in Legal Notices