Symantec Endpoint Protection Client Installation fails at "Writing system registry values"

Article:TECH106137  |  Created: 2008-01-03  |  Updated: 2010-01-26  |  Article URL http://www.symantec.com/docs/TECH106137
Article Type
Technical Solution


Issue



SEP Client installation fails as "Writing system registry values" and rolls back. An error dialog window appears with the following:

Error 1402. Could not open key:
HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Services\EventLog\Application\ccEvtMgr.
Verify that you have sufficient acces to that key, or contact your support personnel.

Symptoms
The customer was having issues with SEP not functioning properly and attempted to uninstall SEP.

- The uninstall failed.
- The customer ran CleanWipe successfully.
- Re-install failed with the above error.


Cause



The user does not have the proper permissions for the system registry keys. The customer may have applied a security template that removed the proper permissions.

Solution



Make sure that the user is logged in as the administrator and make sure the administrator account also has the correct permissions (Full Control works).
Also check that the permissions are not being inherrited from a higher level.


References
http://support.microsoft.com/kb/838687





Legacy ID



2008100314381148


Article URL http://www.symantec.com/docs/TECH106137


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