Does the Administrator account have a password?

Article:TECH106143  |  Created: 2008-01-06  |  Updated: 2012-10-05  |  Article URL http://www.symantec.com/docs/TECH106143
Article Type
Technical Solution


Issue



  • The Administrator account password is blank.
  • During a remote installation, you see the error message "Error: Login to failed. Check the username and password and try again."

Cause



The Symantec Endpoint Protection Manager Find Unmanaged Clients wizard requires the ability to authenticate as an administrator. By default, if the password is blank, the wizard cannot authenticate, and the installation fails.


Solution



Note: To check if this document describes the computer in question, download and run a pre-install check with SymHelp.

To set the administrator password

  1. Right click My Computer, and then click Manage.
  2. Expand local Users and Groups.
  3. Click Users.
  4. In the right pane, right click Administrator, and then click Set password.





 



Legacy ID



2008100607080548


Article URL http://www.symantec.com/docs/TECH106143


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