LiveUpdate does not properly exit when commanded from the Symantec Administration Console for Macintosh

Article:TECH106263

Created: 2008-01-15

Updated: 2009-01-02

Article URL http://www.symantec.com/docs/TECH106263

Article Type
Technical Solution

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Problem

LiveUpdate does not properly exit when commanded from the SACM (Symantec Administration Console for Macintosh)

Symptoms
When a Macintosh workstation is powered off or no user is logged on, a LiveUpdate command sent from the SACM results in a combination of the following symptoms (when a user next logs onto the workstation):

No LiveUpdate icon in dock
LiveUpdate process will not terminate normally; it must be forcibly stopped using the Activity Monitor or a command line "kill"
Logoff or shutdown may be prevented until LiveUpdate process is stopped

LiveUpdate should otherwise run normally and update content as directed.

Cause

Symantec is aware of this issue and is currently investigating it.

Solution

Workaround

On the Mac workstation, open a root command prompt (sudo bash), navigate to the following folder
/Library/Application Support/Symantec/SMac/Commands/Symantec/
and rename the "LiveUpdate" file to "LiveUpdate.OLD"
Copy the attached "LiveUpdate" script to the same folder.

This workaround allows the LiveUpdate task to complete normally. Note that LiveUpdate will still not run in background on a Mac workstation -- it will happen only when a user is logged on (this currently has always been a shortcoming of SACM-commanded LiveUpdates). Also, the LiveUpdate application icon still may not appear in the dock.

This document will be updated as soon as more information becomes available.

Attachments

LiveUpdate (1 kBytes)

Supplemental Materials

Source	ETrack
Value	1429995

Legacy ID

2008101511243848