"There was an error performing the update" when running LiveUpdate for Symantec Antivirus for Macintosh
|Article:TECH106468|||||Created: 2008-01-05|||||Updated: 2011-08-15|||||Article URL http://www.symantec.com/docs/TECH106468|
Symantec Antivirus for Macintosh client fails to update when running LiveUpdate, resulting in the above error message.
The LiveUpdate log (/Library/Application Support/Symantec/LiveUpdate/liveupdt.log) will provide an indication as to why the failure is occurring.
Look for any specific error codes. For example:
Jun 1, 2009 7:35:47 AM The Java LiveUpdate session did not complete successfully.
Jun 1, 2009 7:35:47 AM Return code = -1
Return code of 0 indicates success; -1 indcates failure. Please have any other codes available when contacting Support. Note: If you see "Return code = 0" indicating LiveUpdate success, you will still see "There was an error performing the update" if your volume is formatted as a Case-Sensitive Journaled HFS+ file system. Please see the following for more information: 'Compatibility between Symantec AntiVirus for Macintosh and HFS Extended, case-sensitive formatted volumes'
Above that, look for any references to failure (connection failures, proxy failures and so on), and troubleshoot accordingly.
If there's a firewall between the client computer and the internet, ensure that symantecliveupdate.com and symantec.com are whitelisted. A firewall blocking the Symantec LiveUpdate servers' addresses can result in a failure to connect, or content filtering by the firewall can result in timeout errors:
Jun 2, 2009 2:53:40 PM Downloading 1243627747jtun_enncurd2.osi to /private/tmp/liveupdate/1243627747jtun_enncurd2.osi ...
Jun 2, 2009 2:53:40 PM Connecting to 18.104.22.168 via HTTP ...
Jun 2, 2009 2:53:40 PM Connected to 22.214.171.124 sending request ...
Jun 2, 2009 2:53:40 PM Waiting for response ...
Jun 2, 2009 2:54:10 PM java.net.SocketTimeoutException: Read timed out
at java.net.SocketInputStream.socketRead0(Native Method)
Article URL http://www.symantec.com/docs/TECH106468