Remote mouse or keyboard does not control host computer

Article:TECH106533  |  Created: 1996-01-13  |  Updated: 2006-01-25  |  Article URL http://www.symantec.com/docs/TECH106533
Article Type
Technical Solution

Environment

Issue



The remote user is unable to control the host computer with the mouse or keyboard on the remote computer. The keyboard or mouse at the host computer works, and everything that the host user does can be seen by the remote.


Solution



You can configure a pcAnywhere host to allow mouse and keyboard control in one of three ways:
  • Both the host and remote can control the mouse and keyboard
  • Only the remote can control the mouse and keyboard
  • Only the host can control the mouse and keyboard

With the DOS and Windows 3.x versions of pcAnywhere, the control setting applies to all hosts. With pcANYWHERE32 and pcAnywhere 9.0, the setting is specific to each host and must be changed for each host. "Host and Remote" is the default setting.

To examine or change this setting, follow the instructions below for the version of pcAnywhere you use at the host.

pcANYWHERE 5.0
  1. At the host computer, go to the pcAnywhere main menu.
  2. Select Be a Host.
  3. Select Host Preferences.
  4. Select Security.
  5. Set the "Active keyboards during session" option to "Host and Remote" or "Remote Only."

pcANYWHERE 2.0
  1. At the host computer, go to the pcAnywhere main screen.
  2. Click Configure, point to Host Operation, and then click General.
  3. Set the "Keyboard/Mouse active during session" option to "Host and Remote" or "Remote."

pcANYWHERE32 versions 7.x or 8.x
  1. At the host computer, right-click the host connection item, and then click Properties.
  2. Click the Settings tab.
  3. Set the "Keyboard/Mouse active during session" option to "Host and Remote" or "Remote Only."

pcAnywhere 9.0
  1. At the host computer, right-click the host connection item, and then click Properties.
  2. Click the Security Options tab.
  3. Under "Session Options", set the "Keyboard/Mouse active during session" option to "Host and Remote" or "Remote Only."

NOTE: If the "Keyboard/Mouse active during session" is changed to "Remote Only," the host computer's mouse and keyboard will not function during a pcAnywhere session.

In all versions of pcAnywhere, cancel and restart the host for these changes to take effect.





Legacy ID



1996813102015


Article URL http://www.symantec.com/docs/TECH106533


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