Using pcAnywhere over an Internet connection

Article:TECH106591  |  Created: 1997-01-24  |  Updated: 2010-10-03  |  Article URL http://www.symantec.com/docs/TECH106591
Article Type
Technical Solution

Environment

Issue



This document describes how to make a pcAnywhere remote control connection over the Internet.


Solution



An Internet connection is another type of network connection. The Internet uses TCP/IP, a fast, powerful protocol that transports information between computers on a network. The Internet is really a world-wide TCP/IP network. Using pcAnywhere over the Internet requires that the TCP/IP network protocol be installed on both computers involved in the session. If you already have a connection to the Internet, then TCP/IP was already set up for you by your Internet Service Provider (ISP). If you are not connected to the Internet, you will need to contact a local ISP.

STEP 1
  Print this page
   

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Expand each section by clicking the "+" before you actually print. PRINT

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STEP 2
  Set up the connection
   

Connect to the Internet by either of these methods:

  • A dial-up Point to Point (PPP) Internet account through a local Internet Service Provider (ISP)
  • An internal TCP/IP Network with a "live" connection to the Internet 
STEP 3
  Start the Internet connection
   
 
Start the Internet connection with Dial-Up Networking
  Contact a local Internet provider and establish a Dial-up PPP account for Internet access. The provider will help you set up the Windows 9x or Windows NT Dial-Up Networking program. Please take note of the "Host DNS Server IP Address" given to you by the provider; you will need this information later. The Dial-Up Networking program is responsible for handling the modem connection to the Internet Provider and, subsequently, to the Internet itself.

Please see the section "pcAnywhere TCP/IP host and remote setup" later in this document for the exact steps on setting up the host and remote.

            
  Disable the Microsoft WinSock Proxy Client during the Dial-Up Networking connection
   
1
Click Start > Settings > Control Panel.
2
Double-click the WSP Client icon.
3
Uncheck Enable WinSock Proxy Client.
4
Click OK.
5
Restart the computer when prompted.
 
Start the Internet connection with another program
  One of the options under Dial-Up Networking is to prompt you to start the Internet connection whenever an Internet program runs. This option is turned on by default.

Whenever you run an Internet application, such as an email program or a Web browser, the Windows 9x or Windows NT 4.0 Dial-Up Networking program starts, prompting you to dial an Internet provider. Once connected, the Internet application will start to download information from the Internet that it needs to perform its functions. In this scenario, because you are already connected to the Internet at this point, you can start a pcAnywhere connection manually rather than having pcAnywhere start the connection for you.

Please see the section "pcAnywhere TCP/IP host and remote setup" later in this document for the exact steps on setting up the host and remote.
STEP 4
  pcAnywhere TCP/IP host and remote setup
   

Select the version of your program: 

 
I have pcAnywhere 9.x
 
STEP 1
  Set up the host
   
1
Start pcAnywhere.
2
Click Be A Host.
3
Right-click the Network icon, and then click Properties.
4
Check TCP/IP, but leave the other items unchecked.
5
Click OK.
6
Double-click the Network icon.
 The pcAnywhere Host Status screen minimizes to the Task bar.
7
Click the pcAnywhere Task bar button to display the pcAnywhere Host Status screen.
8
The pcAnywhere waiting window displays the IP Address of the host.
 Write down this address to give to the remote.
STEP 2
  Set up the remote
   
1
Start pcAnywhere.
2
Click Remote Control.
3
Right-click the Network icon, and then click Properties.
4
On the Connection Info tab, check TCP/IP.
5
Click Apply.
6
Click the Settings tab.
7
Enter the host's IP Address in the field provided.
 If you do not know the host's IP address, you can also enter the IP address of the Internet provider or of the local network, substituting the subnet address with .255.
 If you leave the field blank, pcAnywhere looks on the local TCP/IP network, if there is one present.
STEP 3
  Enter a list of static IP addresses
   
1
Start pcAnywhere.
2
Click Tools > Network Options.
3
Click the TCP/IP tab.
4
Enter an IP address for the static host, and click Add.
5
Repeat line 4 until all hosts are entered.
6
Click OK.
 
I have pcAnywhere 10.x
 
STEP 1
  Set up the host
   
1
Start pcAnywhere.
2
In the pcAnywhere Manager, click Hosts.
3
Right-click the Network icon, and then click Properties.
4
Check TCP/IP, but leave the other items unchecked.
5
Click OK.
6
To start the host, double-click the Network icon.
 The pcAnywhere Host Status screen minimizes to the Task bar.
7
Click the pcAnywhere Task bar button to display the pcAnywhere Host Status screen.
8
The pcAnywhere waiting window displays the IP Address of the host.
 Write down this address to give to the remote.
STEP 2
  Set up the remote
   
1
Start pcAnywhere.
2
In the pcAnywhere Manager, click Remotes.
3
Right-click the Network icon, and then click Properties.
4
On the Connection Info tab, check TCP/IP.
5
Click Apply.
6
Click the Settings tab.
7
Enter the host's IP Address in the field provided.
 If you do not know the host's IP address, you can also enter the IP address of the Internet provider or of the local network, substituting the subnet address with .255.
 If you leave the field blank, pcAnywhere looks on the local TCP/IP network, if there is one present.
STEP 3
  Enter a list of static IP addresses
   
1
Start pcAnywhere.
2
In the pcAnywhere Manager, click Tools > Options.
3
Click the Remote Communications tab.
4
Enter an IP address for the static host, and click Add Search.
5
Repeat line 4 until all hosts are entered.
6
Click OK.
 
I have pcAnywhere 11.0/11.5
 
STEP 1
  Set up the host
   
1
In the pcAnywhere Manager, click Hosts.
2
Right-click the Network icon, and then click Properties.
3
Check TCP/IP, but leave the other items unchecked.
4
Click OK.
5
Double-click the Network icon.
 The pcAnywhere Host Status screen minimizes to the Task bar.
6
Click the pcAnywhere Task bar button to display the pcAnywhere Host Status screen.
7
The pcAnywhere waiting window displays the IP Address of the host.
 Write down this address to give to the remote.
STEP 2
  Set up the remote
   
1
In the pcAnywhere Manager, click Remotes.
2
Right-click the Network icon, and then click Properties.
3
On the Connection Info tab, check TCP/IP.
4
Click Apply.
5
Click the Settings tab.
6
Enter the host's IP Address in the field provided.
 If you do not know the host's IP address, you can also enter the IP address of the Internet provider, or of the local network, substituting the subnet address with .255.
 If you leave the field blank, pcAnywhere looks on the local TCP/IP network, if there is one present.
STEP 3
  Enter a list of static IP addresses
   
1
In the pcAnywhere Manager, click Edit > Options.
2
Click the Remote Communications tab.
3
Enter an IP address for the static host, and click Add Search.
4
Repeat step 3 until all hosts are entered.
5
Click OK.
 
I have pcAnywhere 12.0/12.1/12.5
 
STEP 1
  Set up the host
   
1
In the pcAnywhere Manager, click Hosts.
2
Right-click the Network icon, and then click Properties.
3
Check TCP/IP, but leave the other items unchecked.
4
Click OK.
5
Double-click the Network icon.
 The pcAnywhere Host Status screen minimizes to the Task bar.
6
Click the pcAnywhere Task bar button to display the pcAnywhere Host Status screen.
7
The pcAnywhere waiting window displays the IP Address of the host.
 Write down this address to give to the remote.
STEP 2
  Set up the remote
   
1
In the pcAnywhere Manager, click Remotes.
2
Right-click the Network icon, and then click Properties.
3
On the Connection Info tab, check TCP/IP.
4
Click Apply.
5
Click the Settings tab.
6
Enter the host's IP Address in the field provided.
 If you do not know the host's IP address, you can also enter the IP address of the Internet provider, or of the local network, substituting the subnet address with .255.
 If you leave the field blank, pcAnywhere looks on the local TCP/IP network, if there is one present.
STEP 3
  Enter a list of static IP addresses
   
1
In the pcAnywhere Manager, click Edit > Preferences.
2
Click the Remote Communications tab.
3
Enter an IP address for the static host, and click Add Search.
4
Repeat step 3 until all hosts are entered.
5
Click OK.




References
Troubleshooting information is available in the document Troubleshooting pcAnywhere TCP/IP connections.



Technical Information
Additional information on TCP/IP addressing

TCP/IP is a networking language, or protocol. It works by sending a request to a specified location, and then opens a "tunnel" to that location to send data. To maintain uniformity, it is also the only protocol used on the Internet. To provide structure and to cope with the huge number of computers on the Internet, the Internet Assigned Numbers Authority (IANA) developed a numbering scheme. IP addresses are used to identify your location on the Internet the same way the Post Office uses your address to deliver mail.

The address is made up of four sets of numbers, and uses the following format: xxx.xxx.xxx.xxx. The last set of numbers is called the "subnet" and is used as the address for the computer, much like a street address. The other three sets of numbers represent how the Internet Service Provider is connected to the Internet, much like a state, city, and zip code.

In pcAnywhere, you can use a subnet address of 255 to scan a particular site address for pcAnywhere hosts. For example, entering 208.146.49.255 in the Settings screen for the remote prompts pcAnywhere to scan every address from 208.146.49.0 to 208.146.49.255 for pcAnywhere hosts. pcAnywhere will then display these hosts in a list. Choose a host computer's name and click OK to connect to that host. There are drawbacks to this method:

  • The initial list may display slowly
  • Depending on the connection, you may get a "Timeout looking for connection" error
  • You may get a black screen

Note: To determine your TCP/IP address, see the document How to determine the pcAnywhere host's TCP/IP address.


 



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199792482420


Article URL http://www.symantec.com/docs/TECH106591


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