Ghost compatibility with USB devices

Article:TECH107413  |  Created: 2000-01-16  |  Updated: 2007-01-14  |  Article URL http://www.symantec.com/docs/TECH107413
Article Type
Technical Solution

Product(s)

Environment

Issue



You want to save Ghost image files directly to an external device such as a hard drive or CD-R drive that is connected to the computer through a USB cable. You want to know if Ghost is compatible with external USB devices.


Solution



The Universal Serial Bus (USB) is a connection type, rather than a device type. The USB connection specifies a method for communicating between computer components or between a computer and external devices or other computers.

Ghost compatibility with USB connections depends on the Ghost version, the USB version, and whether the USB connection connects to a second computer or to an external device. Symantec has a list of tested CD drives for Symantec Ghost 8.x and Norton Ghost 2003. However, because Ghost supports the connection type rather than specific devices, Symantec does not have a list of supported USB devices.


Note: Ghost does not work with the USB PCMCIA add-on cards.


Cloning to or from another computer
Ghost does not support USB 2 connections for cloning to or from a second computer. Symantec Ghost 8.x, 7.5, and Norton Ghost 2003 supports USB 1.1 connections for cloning to or from a second computer.


Cloning to or from an external CD drive
Symantec Ghost 8.x and Norton Ghost 2003 support USB 1.1 and USB 2 connections for cloning operations for CD drives that are on the Symantec supported list. For information on this list, read the document Ghost 2003 compatibility with CD-R, CD-RW, and DVD drives.

Norton Ghost 2002, Symantec Ghost 7.5, and earlier Ghost versions do not support cloning over a USB connection to an external CD drive.


Cloning to or from a USB hard drive or other external device

Symantec Ghost 8.x and Norton Ghost 2003
Symantec Ghost 8.x and Norton Ghost 2003 support USB 1.1 and USB 2 connections for cloning operations that work with an external storage device such as an external USB hard drive.

For this type of cloning operation, use a Ghost Virtual Partition or the Standard Ghost Boot Disk. The option "USB Devices" is available only in the Symantec Ghost 8.x and Norton Ghost 2003 versions of the Ghost Boot Wizard.

Some problems using USB and FireWire in Norton Ghost 2003 were resolved in the November 1, 2002 update to Ghost. To prevent these problems, install the updates for Norton Ghost 2003. For more information on the update and how to install the update, read the document Updates to Norton Ghost 2003. These problems are not present in Symantec Ghost 8.x.

Earlier Ghost versions
Symantec Ghost 7.5, and earlier Ghost versions do not support cloning over a USB connection to an external storage device.


Older Ghost versions
Symantec Ghost 7.5 and earlier cannot write an image file directly to an external USB device, such as a USB CD-R/RW drive. Ghost requires DOS drivers for accessing external devices, and most external USB devices do not have DOS drivers.


Note: Ghost can use selected USB cables to transmit information from one computer to another. See the document Ghost compatibility with USB cables.

To save Ghost image files on USB CD-R/RW drives, first save the file to another location, such as a partition on a local hard drive, and then use the Windows software to save (also known as "burn") the files to the USB drive. See the document Burning a Ghost image file to a CD.


References
How to determine your version of Ghost

Ghost 2003 does not list external USB or FireWire drives
Error: "Timeout ... the other computer is already in Slave or Master mode" with a USB cable
Dictionary of Ghost terms


Technical Information
Multiple USB devices

When you use Ghost with an external USB hard drive, you may see a message that indicates that your USB floppy drive has been disabled. This happens because, under some circumstances, Ghost can access only one USB device during a session. This is normal and expected. If this message prevents Ghost from performing an operation, disable all USB devices except the one that you want to use, before running the Ghost operation.



Legacy ID



2000101617144125


Article URL http://www.symantec.com/docs/TECH107413


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