Introduction to Symantec Ghost licensing

Article:TECH107649  |  Created: 2001-01-13  |  Updated: 2005-01-02  |  Article URL http://www.symantec.com/docs/TECH107649
Article Type
Technical Solution

Product(s)

Environment

Issue



This document describes how licensing functions in Symantec Ghost 7.0, Symantec Ghost 7.5, and Symantec Ghost 8.0.


Cause



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Solution



This document has two parts. The first part answers frequently asked questions. The second part defines words that are commonly used in Ghost licensing.

Basic questions

How does the registration process work?
After you place an order for Ghost with a reseller, Symantec sends you a certificate that includes a serial number. When you enter the serial number in Ghost, either during installation or later in the Ghost Console, Ghost creates the file GhostReg.dat, which you then send through email to ghostreg@symantec.com. Symantec then sends a validation key to the email address you typed when you entered the serial number. Once you enter the validation key in the Ghost Console, registration is complete. See the document How to license Symantec Ghost.

How do you register if you do not have email access?
Ghost does not require that the Ghost server computer have email access. After Ghost creates the registration file, GhostReg.dat, you can use any computer that has email or Internet access to send the file in email to ghostreg@symantec.com.

Can you change the email address for future orders?
No. Symantec Enterprise Customer Service and Technical Support do not update email addresses on the Symantec Ghost products. If there is an issue with a valid or correct email address, complete the form located in the Symantec Enterprise Customer Service Web site.

Can you change the email address for the current order?
No. Symantec Enterprise Customer Service and Technical Support do not update email addresses on the Symantec Ghost products. If there is an issue with a valid or correct email address, complete the form located in the Symantec Enterprise Customer Service Web site.

What does a registration file look like?
The registration file is a very small file named GhostReg.dat. You cannot read the entire file in a text editor because the file is encrypted. For example, a file might appear as follows:

- - - BEGIN SYMANTEC GHOST LICENSE REQUEST - - -
013BFF50C4443BA484CBC0CCFA550BF9E9561A202B7B31737250B5EFC4CA6D58315D4
A2940287565C13A5BD7F6CA47C0E5D051E - - - END OF SYMANTEC GHOST LICENSE REQUEST


What does a validation key look like?
The validation key is a string of twenty alpha-numeric characters, such as 0244E090AEEBBA9F1FBB.

Does it matter whether you type the validation key in capital letters?
No. Ghost will display all lower case letters in uppercase regardless of how you type them.

How long does it take to get the validation key?
Symantec will normally send the validation key to you within one to seven days of when it receives your registration file.

What happens if you do not enter the validation key within two weeks?
Contact Symantec Customer Service or Symantec Technical Support. See the document Ghost technical support options.

If you uninstall the Ghost Console, what happens to the registration?
To comply with Windows 2000 and Windows XP logo-certification requirements, uninstalling Ghost removes databases and other files in which Ghost saved the registration information you previously entered. That is, if you reinstall Ghost, Ghost requires that you re-enter the serial number and validation key. Use the same serial number and validation key as when you previously installed Ghost.

What is the purpose of the Ghost registration process?
Registration helps ensure audit compliance. That is, the Ghost Console allows the same number of clients to connect as the number of licenses that Ghost is registered for, thus preventing a user from accidentally using more licenses with the Console than were purchased.

Can you use Ghost without registering?
Yes, but only for 14 days for Ghost 7.0, and 30 days for Ghost 7.5 (if you updated from Ghost 7.0). After the 14 or 30 days, if you have not successfully applied the validation key, the Ghost Console will not function.

If this is a new installation, that is, if you did not previously have Ghost 6.5 on the computer, the Ghost Console allows a maximum of 10 client computers to connect at any one time until you complete the registration or the 14 or 30 days has expired.

If Symantec Ghost 6.5 is on the computer at the time you install Symantec Ghost 7.0, the Ghost 7.0 Console allows 10 or more client computers to connect to the Console at any one time, depending on the number of licenses you have for Ghost 6.5. For example, if you have 500 licenses for Ghost 6.5, then the Ghost 7.0 Console allows up to 500 client computers to connect at one time until you complete the registration or the 14 days has expired.
If Symantec Ghost 7.0 is on the computer at the time you install Symantec Ghost 7.5, the Ghost 7.5 Console allows 10 or more client computers to connect to the Console at any one time, depending on the number of licenses you have for Ghost 7.0. For example, if you have 500 licenses for Ghost 7.0, then the Ghost 7.5 Console allows up to 500 client computers to connect at one time until you complete the registration or the 30 days has expired.
Once you complete the registration, the Ghost 7.0 or 7.5 Console only allows the number of licenses that were purchased for that Ghost version. For example, if you have 500 licenses for Ghost 6.5 and 200 licenses for Ghost 7.0, the Ghost Console allows up to 500 computers to connect to the Console until you complete registration. After you complete registration, the Ghost Console allows up to 200 computers to connect to the Console.

What parts of Ghost are affected by the registration process?
Only the Ghost Console. Other Ghost components, such as Ghost Multicast Server or Ghost.exe, function regardless of whether the Ghost is registered. Note that regardless of whether Ghost is registered, each Ghost license allows you to use Ghost on one computer only.

What happens if you do not register or do not finish registering?
You can continue to use the Ghost Console for 14 days after installation of Ghost 7.0, and 30 days after installation of Ghost 7.5. After the 14 or 30 days respectively, the Ghost Console will not function.

During the 14 or 30 days, if you do not have a previous Ghost version on the computer, the Ghost Console allows a maximum of 10 client computers to connect at one time until you complete the registration or the 14 or 30 days has expired.

If you have Ghost 6.5 on the computer at the time you install Ghost 7.0, then for 14 days the Ghost Console allows the same number of client computers to connect as you have licenses for Ghost 6.5. When you complete the registration, the Ghost Console is limited by the number of Ghost 7.0 licenses you purchased. For example, if you have 500 licenses for Ghost 6.5 and 200 licenses for Ghost 7.0, the Ghost Console allows up to 500 client computers to connect at one time until the 14 days has expired. After the registration has expired, the Ghost Console does not run Tasks.


Using non-U.S. English

Is registration required for non-U.S. English versions of Ghost?
Yes, the process works the same regardless of which language you purchased Ghost in.

For non-U.S. English versions, will the messages you receive be in English, or in the other language?
Messages regarding your Ghost purchase, such as the message that includes the validation key, will be in the same language as the operating system on the computer you installed the Ghost Console to. For example, if you install an English version of Ghost on a computer that runs Windows NT in French, the message containing the validation key will be in French. If Symantec does not have a prepared message in the language your operating system uses, the message will be in English.


Adding more licenses

How do you purchase and add more licenses?
To purchase more licenses, contact your reseller. The reseller will add more licenses to the original order and Symantec will send you a new certificate. Enter the new serial number in the Help option in Ghost Console to create a new registration file, and then send that registration file to ghostreg@symantec.com. Symantec will send you a new validation key. When you enter the new validation key in Ghost Console, Ghost will "bump up" your licenses to the new number.

What happens if you add 400 licenses for Ghost 7.0 to the 500 licenses of Ghost 6.51 that you already have?
After you complete the registration, the licenses for Ghost 6.5x apply to Ghost 6.5x only, the licenses for Ghost 7.0 apply to Ghost 7.0 only, and the licenses for Ghost 7.5 apply to Ghost 7.5 only. That is, in this example, the Ghost Console in Ghost 7.0 can connect to a maximum of 400 client computers, and the Ghost Console in Ghost 6.51 can connect to a maximum of 500 client computers.

If you have 500 licenses for Ghost 6.51, and then buy 10 licenses of 7.0, will you in effect have 510 licenses for 7.0?
No. After you complete registration, the licenses are specific to the version of Ghost.

What happens if you upgrade Ghost 6.51 that has 500 licenses to Ghost 7.0 that has 500 licenses?
The serial number you receive for Ghost 7.0 will be for 500 licenses.

Can you run both Ghost 6.5 and 7.0 on the same network?
For example, if you already have 400 uses "matched" to the Ghost 6.5 Console, you do not want to upgrade them at this time but you do want to add 50 users for the Ghost 7.0 Console.

The registration process does not affect the number of client computers that the Ghost 6.5 Console can connect to. You can run both the 6.5 Console and the 7.0 Console on the same network. When you install the Ghost Client, enter the computer name of the appropriate Ghost server computer to prevent miscommunication between the client computers and the Ghost Consoles.


Definition of words used in Ghost licensing

Certificate
A document that Symantec mails to you after you place an order to purchase Ghost. The certificate confirms the order and includes two numbers: the Certificate Identification Number, which identifies this certificate, and the serial number, which is a unique number used to register your Ghost purchase.

Certificate identification number
A unique number included in the certificate. This number identifies the certificate in the same way that a purchase order is identified by a purchase order number.

ESD Web site
This is a Web site that is designed for Symantec customers who have purchased enterprise-level support. This site offers upgrade insurance for some products. For those products that offer upgrade insurance through this site, the site links to a secure Web site that makes the most recent product versions available for download.

ghostreg@symantec.com
This is an email address that sends mail to a Symantec server. Sending the registration file to this address prompts Symantec to send you a validation key.

Ghost Console
The Ghost Console is the server component of Ghost accessible from the Start menu as Enterprise Console. The Ghost Console is only installed at the Ghost server computer and not at the Ghost client computer. The Ghost Console is used to manage client computers. To license Ghost, you license the Ghost Console only and not the Ghost client computer. Licensing the Ghost Console enables you to connect as many client computers to the Console as you have licenses.

Key generation
The process Symantec uses to create a validation key.

License
The agreement that allows you to install the Ghost Client on a computer. Each purchased license allows you to install the Ghost Client on one computer. The number of purchased licenses is the maximum number of client computers that can connect to the Ghost Console at the same time. For example, if you purchase 10 licenses, then you can install the Ghost Client on 10 computers and connect all 10 computers to the Ghost Console at one time.

Order database
This Symantec database keeps the record of your Ghost purchase order and includes how many licenses you purchased. The information in the registration file is validated against the Order Database using the serial number.

Order entry
The task of placing an order for a specific number of Ghost licenses. This creates a record in Symantec's order database, and generates a certificate. To place an order, contact a reseller. For a list of resellers, see the Web site at: http://www.symantec.com/resellers/vlp/corporate-online.html.

Registration file
This is the file GhostReg.dat.
  • This is an encrypted text file that Ghost creates after you enter the serial number during the Ghost installation or after you enter the serial number later.
  • The file includes the serial number you entered, the email address that you entered during Ghost installation, and the language, such as English, that the operating system is configured to use.
  • To use this file for registration, email the file to ghostreg@symantec.com.
    Symantec will send a message to the email address included in the file. The message includes the validation key.

Serial number
This is a unique 10-digit number included in the certificate. If the certificate lists more than one product, each product has a unique serial number. This number is used during Ghost installation to create the GhostReg.dat file. If you do not have the number available during installation, you can enter it later.

Update
An update, update patch, or LiveUpdate, is one or small changes to the Ghost program. Updates are available for free through the LiveUpdate feature. For example, you might update Ghost 6.50 to Ghost 6.51.

Upgrade
A new version of Ghost that is obtained by purchasing Ghost and not by LIveUpdate. For example, you might upgrade Ghost from Norton Ghost 5.0 to Symantec Ghost 6.5.

Upgrade insurance
Upgrade insurance allows you to obtain new Ghost versions for the cost of the upgrade insurance. That is, if any new Ghost versions (upgrades) are released during a specified time, such as two years, you can obtain those versions without additional cost.

Validation key
The validation key is a unique, 20-character, hexadecimal number. Symantec creates this number based on the GhostReg.dat file that you sent to ghostreg@symantec.com and based on Symantec's record of your purchase, which includes the number of licenses that you purchased.

Typing the validation key into the Ghost Enterprise Console completes the registration process. Once the registration process is complete, all the client computers can connect to the Ghost Enterprise Console, up to the number of licenses purchased. For instructions on using this key, see the document How to license Symantec Ghost.




Technical Information

Note: You are allowed to install the Ghost console numerous times, however, you must keep track of the total number of licenses used. This includes all clients managed by any console of a given version, plus all copies made with boot disks.




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Article URL http://www.symantec.com/docs/TECH107649


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