Ghost questions and problems regarding LiveUpdate

Article:TECH107851  |  Created: 2001-01-25  |  Updated: 2013-10-30  |  Article URL
Article Type
Technical Solution



You have a question or problem regarding Ghost's LiveUpdate feature.


Symantec's LiveUpdate feature obtains and applies program updates to the current version of your Symantec software.

Many Symantec documents regarding LiveUpdate do not apply to most Ghost versions. To find documents that apply to Ghost, see the following list of documents. These documents are specific to Ghost and can be found in the Ghost Knowledge Base. Clicking the document title opens the document in your Web browser.

Notes: This list may not be complete. To find these and other LiveUpdate documents that apply to Ghost, search for the words "Ghost and LiveUpdate" in the Ghost Knowledge Base. For instance, you can search on "Ghost and LiveUpdate and dimmed."
    • The Ghost trial versions do not include the LiveUpdate feature.
    • Documents referring to the file LRSetup.exe or do not apply to Symantec Ghost 7.0 and later. These files are used for a Symantec feature called Live Registration, which is not available in Symantec Ghost.

Symantec Ghost Solution Suite 2.0 and 2.5 are the only enterprise versions of Ghost that have updates available with LiveUpdate.
  1. Open the Ghost Console.
  2. Go to Help > LiveUpdate.
    • If LiveUpdate alerts you to available updates for Ghost, let it download and run them.
    • If it does not alert you to available updates, close LiveUpdate.
    • Note: The most advanced build of Ghost 11.0 (part of Ghost Solution Suite 2.0) is At the time of this writing, the most advanced build of Ghost 11.5.1 (part of Ghost Solution Suite 2.5) is
    • Check the document 'Live Update does not download updates for Ghost products' at

Norton Ghost 2003
As of June 20, 2003, Norton Ghost 2003 has an update available.

To obtain the update by running LiveUpdate
  1. Start Norton Ghost 2003.
  2. Click LiveUpdate.
  3. Click Next.
    LiveUpdate obtains and displays a list of updates that are available for your Symantec products.
  4. Check Norton Ghost, and then click Next.
    LiveUpdate obtains and installs the update.
  5. Click Finish.
  6. Restart the computer.

Ghost 7.5
Symantec Ghost 7.5 does not have an update available at this time.

Symantec Ghost 7.0 and later: Installing LiveUpdate
How to install or update LiveUpdate
How to register Ghost with LiveUpdate
How to update a Ghost 6.x version to a later version
Error: "Unable to log on service account" on startup after upgrading Ghost

Symantec Ghost 7.0 and later: Problems running LiveUpdate
LiveUpdate appears dimmed

Ghost 2002: Installing LiveUpdate
How to install or update LiveUpdate
Ghost stops responding during the LiveUpdate or Registration Wizard portion of installation

Symantec frequently makes changes to the LiveUpdate feature to accommodate recent technology. For a list of these changes, see the document Current version of LiveUpdate.

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