Error: "c0000005..." when using Ghost
|Article:TECH107860|||||Created: 2001-01-10|||||Updated: 2014-06-10|||||Article URL http://www.symantec.com/docs/TECH107860|
When you use Ghost, you see messages that include the error type c0000005 and Ghost stops responding. This issue has occured most recently with GSS 2.5.1 builds 2266 and 2269.
Other circumstances in which you may see the message would be as follows:
--When you start the computer that has Ghost Console installed
--When you start Ghost Console
--When you run a Task in Ghost Console
--When you start the Ghost client computer after writing an image to it
--When you run Ghost.exe at the client computer while running the Ghost Console at another computer
You need to know how to prevent these messages so that Ghost can work.
The issue with Console and Client communications for GSS 2.5.1 has been resolved in build 2298. Please contact Technical Support in order to obtain this build.
For other occurences, because the "c0000005" messages have a variety of causes, no one solution will work in every case. To resolve the problem, try each of the following solutions.
This problem happens when the file GVPcfg.bin is marked as read only. In this situation, removing the read-only attribute from the file resolves the problem.
Two or more NICs
Verify whether the client computer has more than one Network Interface Card (NIC) installed. If it does, you must remove one before installing the Ghost Enterprise Client.
Confirmed situation in Ghost
Some causes of this problem have been resolved in later Ghost versions. Updating Ghost 6.50 to 6.51, or updating Ghost 6.51 to Ghost 7.0, might resolve the problem. Run LiveUpdate to upgrade 6.50 to 6.5 or purchase Symantec Ghost 7.0. For instructions on obtaining Symantec Ghost 7.0, see the following documents:
Where to obtain current version of Symantec Ghost
How to update Ghost 6.x to the latest version
If you are using a product called IP Metrics that sets up a virtual NIC, you need to uninstall IP Metrics, and then reinstall it after installing the Enterprise Client.
Ghost versions in differing languages
This problem can also occur when the installation of Ghost Enterprise Server was in one language, such as German, but the installation of Ghost Enterprise Client was in a different language, such as English. Make sure that you install the same version of Ghost to both the Ghost server and Ghost client computers.
Operating system version
- This problem has been seen when the computer has an older, unsupported version of the Windows operating system or of Internet Explorer. When you see this problem in Windows NT or Windows 2000, ensure that the computer meets the minimum Ghost requirements. Consult your Ghost documentation, or see the following documents:
- This problem has been seen at the Ghost server computer after making changes to the computer such as installing new software or drivers. In this situation, re-applying the latest Windows Service Pack may resolve the problem. If the problem is not resolved, then reinstall the latest version of Microsoft's ODBC drivers. See the document ODBC errors while installing Ghost Server, running Ghost Console, or running an ODBC application.
If none of the previous solutions resolves the problem, see the following list. The solutions to the following problems might resolve the "c0000005" problem on your computer.
You might see the following message at the client computers after upgrading the Ghost Console computer to Symantec Ghost 7.5: "An exception has occurred of type c0000005 C:\Program Files\Symantec\Ghost\ngctw32.exe 18.104.22.1685." The file name might be Ngctw32.exe, GVPcfg.bin, or VirtPart.dat. This problem happens when the SYSTEM account at the client computer does not have permission to access the root of the drive. For instance, if you changed the permissions for C:\ from "Everyone" to "Authenticated Users," the SYSTEM account no longer has access. To resolve the problem, open Windows Explorer and modify the security settings for the drive to include the SYSTEM account.
Occurs when connect many client computers to the Ghost 6.50 Console
If you see this message or a similar message with the error number c0000005 at the Ghost server computer, and the error happens more often when connecting many client computers to the Ghost Console rather than when connecting a few client computers, this might be a known problem. Symantec has confirmed one of the causes of this problem to be an issue with Ghost. See the document Error: "Symantec Ghost Configuration Server ... c0000005..ngserver.exe 22.214.171.124" in Ghost 6.50 Console.
This problem was resolved in the update to Symantec Ghost 6.5 Enterprise Edition. To resolve the problem, purchase Ghost 6.5 and run LiveUpdate to upgrade to 6.51, or purchase Symantec Ghost 7.5. For instructions on obtaining Symantec Ghost 7.5, see the following documents:
Occurs only when running the Ghost 6.5 or 6.51 Console
If you see a c0000005 message while starting or using the Ghost 6.5x Console, see the document Error: "Symantec Ghost Configuration Server ... c0000005...ngserver.exe 126.96.36.199..." in Ghost 6.5x Console
This problem was resolved in Symantec Ghost 7.0. For instructions on obtaining Symantec Ghost 7.0, see the following documents:
Occurs when running Windows in native mode
If you see a c0000005 message at the Ghost server computer or the Ghost client computer, and Ghost is attempting to add the client computer to the Windows NT or Windows 2000 active directory domain, then check whether the domain is running in native or mixed mode.
Ghost displays this message when the domain is running in native mode and you specified the full DNS name of the domain in the configuration in Ghost Console. For example, if the full DNS name for the domain is protectionconsultants.com, specify "protectionconsultants" and not "protectionconsultants.com."
For more information on using Ghost with native or mixed mode, see the document Error: "Unable to create service user account . . ." or ". . . Configuration Server. Unable to log on. . ." during Ghost 6.5 installation.
Occurs on startup after writing an image to the drive
If you see a c0000005 message at the Ghost client computer after writing an image to the client computer, and the client computer runs the Novell client, see the document Error: "An exception has occurred of type c0000005" on startup with Novell client.
Occurs when running a Samba server on the network
If you see a c0000005 message when the computer is on a Windows NT or Windows 2000 network that uses a Samba server as a domain controller, see the document Error: "Exception error c0000005 ngctw32.exe 188.8.131.52 ..." when using a Samba server.
Occurs while installing Ghost
If you see a c0000005 message while installing Symantec Ghost 6.5 or 7.0, see the document Error: "Norton Ghost client agent internal error c0000005" during installation of Ghost Client.
If the problem is still not resolved
If the problem is still not resolved see the following documents:
Article URL http://www.symantec.com/docs/TECH107860