Uninstalling a Symantec Ghost™ Client or modifying it to work with a new Console

Article:TECH107982  |  Created: 2001-01-17  |  Updated: 2013-10-22  |  Article URL http://www.symantec.com/docs/TECH107982
Article Type
Technical Solution

Product(s)

Environment

Issue



You need to remove a Symantec Ghost Client from a client computer, or you need to switch the client computer's binding from one Ghost Console to another.


Solution



The method to use to uninstall the Ghost Client depends on the Ghost version and how the client was installed. See the following list for the appropriate method:
  • The client computer is running the Ghost Client or an earlier version. Use the method Windows Control Panel.
  • You installed the Client from the Ghost CD. Use the method Windows Control Panel.
  • You installed the Client by writing an image to the client computer. The image was of a (source) computer that already had the Client installed. The method to use depends on how you installed the Client to the source computer. See the other options listed here.
  • You installed the Ghost Client by means of the Console feature "Remote Client Install." Use the method Remote Client uninstall.
  • You installed the Ghost Client by means of the Console feature "Remote Client Install," and uninstalled the Ghost Console before uninstalling the Ghost Client. Use the method Manual uninstall.
  • To change the client computer so that it is controlled by different Console see the section To bind the client computer to a different Console.

Click an icon to either expand ( ) or collapse ( ) each section. (If you cannot expand a section, then read the document Cannot expand sections in a Symantec Knowledge Base document.)

Hide details for Windows Control Panel
Windows Control Panel
This method uninstalls the Ghost Client for all Ghost versions.

If the Client was installed by means of the Remote Client Install, this method will not work. Instead, use the method in the section "Remote Client Uninstall."
  1. Uninstall Ghost from the Add/Remove Programs applet in the Windows Control Panel.
  2. Delete the file GhRegUpd.vxd
  3. Delete the Ghost folder

To reinstall the Ghost Client, use any available installation method.
  • Install from the Ghost CD.
  • Install by writing an image to the client computer. Use an image that includes an installation of the Ghost Client.
  • Install from the Ghost Console by using the feature "Remote Client Install."


Hide details for Remote Client uninstall
Remote Client uninstall
You installed the Ghost Client by means of the Console feature, Remote Client Install. Use the same Remote Client Install feature to uninstall the Client. This method and manual uninstall are the only uninstall methods that work in this situation.
  1. Open the Ghost Console.
  2. Locate and then click the Ghost Client computer that you want to uninstall.
  3. Click Tools.
  4. Click Client Uninstall.


Note: If the computer that you want to remove the Ghost Client software from does not appear in the Ghost Console, and it was installed using the Remote Client Install feature, then it must be removed manually. For manual uninstall instructions, see the Manual uninstall section in this document.

To reinstall the Ghost Client, use any available installation method.


Note: Performing a Remote Client Install from a different Ghost Console installation does not bind the client computer to that Ghost Console. The Symantec Ghost 7.5 Implementation Guide, page 160, is wrong in this situation.


Hide details for Manual uninstall
Manual uninstall
For complete instructions on performing a manual uninstallation, read the document Removing a Symantec Ghost™ Console Client after Add/Remove Programs does not work.

To reinstall the Ghost Client, use any available installation method.

Hide details for Binding the client computer to a different Console
Binding the client computer to a different Console
Switching the client computer so that it can be controlled by a different Ghost Console requires replacing the file PubKey.crt.


Note: Performing a Remote Client Install from a different Ghost Console installation does not bind the client computer to that Ghost Console. The Symantec Ghost 7.5 Implementation Guide, page 160, is wrong in this situation.
Note: If you name the new Console with the same name as the old one, and you move the files PubKey.crt and PrivKey.crt from the old Console to the new one, the Client computers should check in with the new Console without performing this procedure.
  1. Stop the Ghost Client service:
    1. Click Start, and then click Run. The Run dialog box appears.
    2. Type:

      C:\Program Files\Symantec\Ghost\ngctw32.exe -stop

      and click OK. The drive letter and path might be different on your computer. This stops the Ghost Client service.
  2. Delete the PubKey.crt file. This file is located in the Windows partition, in the Ghost folder.
  3. Replace the existing PubKey.crt with one from the new Console.
  4. For Ghost 7.0 and earlier, replace the existing PubKey.crt in the Ghost Boot Partition with one from the new Console. See the document How to replace the PubKey.crt file.
    • If you use a blank PubKey.crt file instead of a PubKey.crt file from another computer, the Ghost Client will bind to the first Ghost Console that it finds on the network.
    • Because Ghost newer versions of ghost automatically update the file PubKey.crt in the Ghost Boot Partition or Ghost Virtual Boot Partition every time a Task is run, manually replacing the PubKey.crt file in the Ghost Boot Partition is not necessary.
  5. Restart the Ghost Client service. Note that the Ghost Client service restarts automatically when you restart the computer. To restart the service without restarting the computer, use the following steps:
    1. Click Start, and then click Run. The Run dialog box appears.
    2. Type:

      C:\Program Files\Symantec\Ghost\ngctw32.exe

      and click OK. The drive letter and path might be different on your computer.

When you start NGctw32.exe, the Ghost Client uses the new PubKey.crt file to locate the Ghost Console on the network.





References
Related information

How to move the Ghost Console to a different computer or retain Console settings during a reinstall





Legacy ID



2001121715570925


Article URL http://www.symantec.com/docs/TECH107982


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