How to test a modem using Phone Dialer

Article:TECH108027  |  Created: 2002-01-31  |  Updated: 2003-01-17  |  Article URL http://www.symantec.com/docs/TECH108027
Article Type
Technical Solution

Environment

Issue



You are troubleshooting a modem problem, and you need to test whether it can actually make a call.


Solution



You can use Microsoft's Phone Dialer to call another phone number to test whether your modem and TAPI (Telephony Application Programming Interface) are installed and configured correctly.

Use Phone Dialer to call a number, such as a second phone line or a mobile phone, and verify that the call goes through. If it does, then your modem and TAPI are probably set up correctly. If the call does not go through, there is most likely a problem with either TAPI or your modem configuration.

Windows 9x/NT
  1. Click Start, point to Programs, point to Accessories, point to Communication, and then click Phone Dialer.
  2. Enter a phone number to dial.
  3. Click Dial.

Windows Me/2000
  1. Click Start, point to Programs, point to Accessories, point to Communication, and then click Phone Dialer.
  2. Click Dial.
  3. Enter a phone number to dial.
  4. Under Dial As, choose Phone Call.
  5. Click Place Call.

Windows XP
  1. Click Start, then click Run.
  2. Type dialer and then click OK. The Phone Dialer will appear.
  3. Click Dial.
  4. Enter a phone number to dial.
  5. Under Dial As, choose Phone Call.
  6. Click Place Call.

For information on troubleshooting modem and TAPI problems, refer to the document How to troubleshoot modem-related connection problems with pcAnywhere.





Legacy ID



2002013111234712


Article URL http://www.symantec.com/docs/TECH108027


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