Error: "Invalid user name and password" when performing a Remote Client Install

Article:TECH108045  |  Created: 2002-01-15  |  Updated: 2005-01-14  |  Article URL http://www.symantec.com/docs/TECH108045
Article Type
Technical Solution

Product(s)

Environment

Issue



When you use the Remote Client Install feature in the Ghost Console, you see the message "Invalid user name and password."


Solution



Because this situation has a variety of causes, no one solution will work in every case. To resolve the problem, try each of the following solutions.

Do not have administrative rights
Ghost requires administrative access to the client computer to perform an installation. You may see this message when the user name and password does not have administrative access to the client computer.

To resolve the problem, use a user name and password that has administrative rights to the client computer or install the Ghost Client locally at the client computer from the Ghost installation CD.


Administrative share is missing
This problem can occur if there is one or more administrative shares missing from the computer. To solve the problem, see the Microsoft document Overview of problems that may occur when administrative shares are missing (Article ID - 842715).


Client computer is running Windows XP Professional and is a member of a workgroup
Because Ghost requires administrative access to the client computer to perform an installation and computers that join workgroups do not have the Administrator security group, Ghost cannot perform a Remote Client Install to a computer that runs Windows XP Professional and is a member of a workgroup.

To resolve the problem, configure the client computer to be a member of a domain rather than a workgroup, or install the Ghost Client locally at the client computer from the Ghost installation CD.

When performing a remote client install, ensure that the following are configured correctly:
  • File and Printer Sharing is enabled
  • Use simple file sharing (Recommended) is disabled
  • Access the C$ and Admin$ share folders
    To enable File and Printer Sharing
    1. On the client computer, open the Control Panel.
    2. Click Network Connections > Local Area Connection. The Local Area Connection Status box appears.
    3. On the General tab, click Properties. The Local Area Connection Properties box appears.
    4. Ensure File and Printer Sharing is checked.
    5. Click OK.

    To disable Use simple file sharing
    1. Open My Computer.
    2. Click Tools > Folder Options > View.
    3. In the Advanced Settings section, scroll to the bottom.
    4. Uncheck Use simple file sharing (Recommended).
    5. Click OK.

    C$ and Admin$ share folder access
    From the client computer, verify that you can access the C$ and Admin$ share folders. See your network administrator to ensure you have the proper rights to access these share folders.

Client computer is running Windows XP Home Edition
Computers that run the Windows XP Home Edition cannot join a domain and so do not use an Administrator security group. Because Ghost requires administrative access to the client computer to perform an installation, Ghost cannot perform a Remote Client Install to a computer that runs Windows XP Home Edition.

To install the Ghost Client, install it locally at the client computer from the Ghost installation CD.


Client computer is running Windows 95, Windows 98, or Windows Millennium Edition
The Remote Client Install feature works only with client computers that run Windows NT, Windows 2000, or Windows XP. Ghost cannot remotely install the Ghost Client to other computers because other operating systems do not have the Administrator security group.

To install the Ghost Client, install it locally at the client computer from the Ghost installation CD.





Legacy ID



2002021515201225


Article URL http://www.symantec.com/docs/TECH108045


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