Error: "...to virtual partition failed" or "Unable to defragment..." when running a Task

Article:TECH108161  |  Created: 2002-01-09  |  Updated: 2013-10-22  |  Article URL http://www.symantec.com/docs/TECH108161
Article Type
Technical Solution


Environment

Issue



When you use Symantec Ghost with client computers that use a Ghost Virtual Boot Partition or you use Norton Ghost 2003 from Windows, Ghost cannot restart the computer into the virtual partition. The task logs say or you see a message that may include the text "...to virtual partition failed" or "Unable to defragment virtual partition."


Solution



Because this problem has more than one cause, examine each of the following possible causes and solutions to determine which one might apply in your situation:


Note: Some of the following solutions include using a Ghost Boot Partition rather than a Ghost Virtual Partition. The Ghost Boot Partition feature is available only in the corporate versions of Ghost.


In some cases, reviewing the Ghost error log, Ghosterr.txt, may provide information on what caused the problem. For more information about the Ghost error log, see the document Description of Ghost Diagnostic Error File.

Wrong driver for the network interface card in corporate Ghost versions
This problem can be due to the network interface card (NIC) driver that is selected for the client computer. When you right-click the computer name under Machine Groups in the Ghost Console, choosing Set DOS Template displays a list of NIC drivers. If you choose the wrong driver for the client or you choose a driver that is not correctly configured for the client, you may see the a problem when starting the computer from the Ghost Virtual Partition. The error will also occur if the name of the driver is incorrect in the Template. To resolve the problem, ensure that you use the correct driver and that it is correctly configured for that client computer.
Multiple boot partitions
As of Ghost version 11.5.x, the console is not compatible with machines that have dual/multiple boot partitions. Please see this document for further information: http://service1.symantec.com/support/on-technology.nsf/docid/2008060609164260.
Note: Most hardware vendors are shipping Windows 7 with three partitions: The OS, a diagnostic partition and a recovery boot partition. The two bootable partitions are seen as a dual boot. Please use boot disks to image these machines. If you want to use the console, you will need to format the hard drive and install just Windows 7 so its a single boot machine.

No unused primary partitions
This problem occurs when the boot disk on the client computer has four primary partitions.

DOS allows each hard disk to have no more than four primary partitions (other partitions are extended partitions). Because the Ghost Virtual Partition is implemented as a primary partition, you see this message when the disk is using all four primary partitions and does not have an available primary partition for the virtual partition.

Use one of the following methods to resolve the problem:
  • Use a Ghost Boot Partition rather than a Ghost Virtual Partition. For information on using a Ghost Boot Partition, see the document How to prepare a workstation for control by the Ghost Console.
  • Start the computer from a Ghost bootable floppy disk rather than a Ghost Virtual Partition. You can use Ghost Boot Wizard to create a Ghost Standard Book Disk for this purpose.
  • Repartition the disk. If you repartition the disk, ensure that you create backups of your data before doing so.

Dynamic disk on client computer
This problem occurs when the client computer has one or more dynamic disks. Though Ghost can clone some types of dynamic partitions, Ghost cannot use a Ghost Virtual Partition on a computer that has a dynamic disk. Note that Ghost cannot use the Ghost Virtual Partition even when the dynamic disk is not the boot disk.

Use one of the following methods to resolve the problem:
  • Use a Ghost Boot Partition rather than a Ghost Virtual Partition. For information on using a Ghost Boot Partition, see the document How to prepare a workstation for control by the Ghost Console.
  • Start the computer from a Ghost bootable floppy disk rather than a Ghost Virtual Partition. You can use Ghost Boot Wizard to create a Ghost Standard Book Disk for this purpose.

For more information on dynamic disks, see the document Ghost compatibility with dynamic partitions.

More than one network interface card
This problem occurs when the client computer has more than one network interface card (NIC). The Ghost Virtual Partition is not compatible with multiple NICs. The Ghost Virtual Boot Partition does not allow you to configure Ghost to use a specific NIC on the client computer.

To resolve the problem, remove all NICs but one, use a Ghost Boot Partition rather than a Ghost Virtual Partition, or start the computer from a Ghost bootable floppy disk.

For more information, see the document How to use a different NIC on a client computer that has multiple NICs.

Fragmented MFT
This problem sometimes occurs when the Master File Table (MFT) on the client computer is fragmented. Only NTFS partitions use an MFT.

To resolve the problem, defragment the NTFS partition with a utility that defragments the MFT. Note that not all defragmentation utilities will defragment the MFT. For effective defragmentation, the utility may require that you run the utility more than once.

Removable drive is improperly configured
This problem occurs when a removable storage device such as a Zip or Jaz drive is configured as a master device on the primary IDE channel. To resolve the problem, reconfigure the device as a slave device or move it to a different channel.

For more information, consult the manufacturer's installation instructions for the removable storage device.

Problem using PC DOS
This problem sometimes occurs when the client computer's BIOS is not fully compatible with PC DOS. To resolve the problem, update the computer's BIOS or use MS DOS on the virtual partition rather than PC DOS. See the document How to change files or settings in the Ghost Virtual Boot Partition.

Related documents:
How to replace the DOS files
How to create an MS-DOS system disk for Ghost
How to create a DOS system disk for Ghost

Using GoBack
This problem sometimes occurs when GoBack is installed on the client computer. The Ghost Virtual Partition is not compatible with GoBack. To resolve the problem, uninstall GoBack, use a Ghost Boot Partition rather than a Ghost Virtual Partition, or start the computer from a Ghost bootable floppy disk.

For more information on how to use Ghost with GoBack, see the document Ghost compatibility with GoBack.


Other solution
If none of the previous situations apply, the problem may be due to the version of the VPartition.dll file on the client computer's hard disk. To resolve the problem, replace the file. See document: Error: "...Unable to create Virtual Partition file..." and computer does not restart into the virtual boot partition for instructions on replacing the file.






Legacy ID



2002080913425925


Article URL http://www.symantec.com/docs/TECH108161


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