Features and benefits of Symantec pcAnywhere 11.0

Article:TECH108565  |  Created: 2003-01-02  |  Updated: 2006-01-12  |  Article URL http://www.symantec.com/docs/TECH108565
Article Type
Technical Solution

Environment

Issue



This document describes the new features of pcAnywhere 11.0 and the benefits they provide.


Solution



The new features of pcAnywhere are broken down into five categories, based on the benefit of the new feature:


Note: Features in italics were introduced prior to version 11.0.

For information on features and benefits of pcAnywhere 11.5, see the document New and improved features of pcAnywhere 11.5.

Enhanced Usability:
  • User Interface: The pcAnywhere Manager and connected user interfaces have been enhanced to share the look and feel of Windows XP.
  • Quick Connect: Allows you to quickly reach a host computer by typing just the TCP/IP address or modem phone number. Quick Connect can also display all available hosts found on the network. Since the creation of a remote connection item is not necessary, Quick Connect is a real time-saver for help desks and other dynamic work environments.
  • Folder support for host and remote connections: You can now organize your connection items into folders and subfolders, such as for different geographical regions or departments in an organization.
  • Connection History: Keeps track of recent connections for reuse, much like the history function in a Web browser, allowing you to quickly reconnect to a computer without having to remember the TCP/IP address or phone number.
  • Favorite Connections: You can keep the connection items that you use most frequently in one location.
  • Shared Connections: Remote connection items can be shared on a network drive, allowing you to centrally update and manage all connection items, instead of managing items on each individual computer.
  • Administrator Tools included in pcAnywhere Manager: All of the pcAnywhere administrator tools are now included in the pcAnywhere Manager (the main pcAnywhere interface), unlike previous versions.
  • Find a pcAnywhere Host: Helps you quickly find available hosts across one or more subnets, allowing you to connect without knowing the specific IP address.
  • Remote printing: Print to remote hosts and printers.

Reliability/Compatibility:
  • Driverless Video Support: pcAnywhere no longer depends on drivers to handle video. In previous versions, incompatibility with certain video cards caused failed connections and, in rare cases, blue screen errors. Driverless video support resolves this problem permanently.
  • Designed for Windows XP logo certified: The Designed for Windows XP logo certifies that an application meets Microsoft's standards for compatibility with Windows XP and is designed to run well on the latest generation of Windows.

Security:
  • SecurID Integration: pcAnywhere integrates with RSA's SecurID to provide a two-factor authentication method.
  • Limit connections to specified IP addresses and subnets: pcAnywhere lets you specify which computers can connect to a given host, preventing connections from outside your organization, from unknown sources, and from hackers.
  • Support for 13 different authentication methods: pcAnywhere supports 13 different authentication methods including: Microsoft Active Directory, NDS, three types of LDAP, NT Domain, Windows Password, FTP, HTTP, HTTPS, Novell Bindery, and pcAnywhere authentication. This allows you to link pcAnywhere passwords with network passwords, so that you no longer need to manage multiple passwords.
  • Serialization: pcAnywhere lets you place a security code in the binary files to serialize your hosts and remotes. If this security code is not present on both sides, the connection cannot be made. You can also specify different security codes for different purposes, such as for servers and workstations, controlling access to sensitive resources.
  • Remote Access Perimeter Scanner: Allows you to scan your network for remote control applications, and identify (or stop) those that are not properly secured with a password.
  • Logging: pcAnywhere can log all actions that occur during a pcAnywhere session for security and maintenance purposes. pcAnywhere can log events locally or on a secure, centralized server. pcAnywhere logging can also be used to maintain audit trails to comply with company standards or government regulations (for example, HIPAA for the health-care industry).
  • Compatible with all tested VPN solutions: pcAnywhere has been tested with leading VPN solutions and works properly with them, allowing remote users to connect over a VPN connection in a very secure manner.
  • Change default port: The port used by pcAnywhere can be changed to any port. This can be used to hide the pcAnywhere port, or change it to a port that has access through a firewall.
  • Encryption: pcAnywhere 11.0 uses PKI and Symmetric encryption as well as pcAnywhere Encoding (basic level of protection) to protect the data stream from spyware. All data, including initial logon information, is protected.

File Transfer:
  • Background file transfer: Allows you to send files in the background while you continue to select files or do other work, unlike previous versions of pcAnywhere.
  • Command Queue: Allows you to send files, perform file management, and send DOS command-line and end-of-session commands to one or more computers. With the Command Queue, you can easily combine file transfers and DOS commands into one Command Queue file, allowing you to do such things as installing software or updates on host computers.
  • File Broadcast: Allows you to use the new Command Queue feature to schedule file transfers to multiple computers at times that are more convenient via the Windows Scheduler.
  • Save and reuse command queues: A command queue file can be saved in the pcAnywhere Manager and reused as needed.
  • SpeedSend: Determines the changes that have been made to a file since it was sent last, and only transfers the changes - drastically reducing the transfer time.

Remote Management:
pcAnywhere 11.0 includes a suite of eight remote management tools in a common interface, providing streamlined access to maintenance functions most important to help desk and IT users. These tools have been designed to require the least amount of bandwidth possible by sending only data, not video, between the host and remote. The result is a much faster, easier method for resolving problems on remote computers with minimal impact to your network.
  • Task Manager: Shows what applications and processes are running on a host computer and allows you to start and stop them.
  • Services: Allows you to view all services that are running on a host computer, to stop a service, or change the start mode from automatic to manual.
  • Command Prompt: Allows you to send DOS commands to the host computer and view the results.
  • Remote System Control: Allows you to remotely change the state of a host computer by shutting down, restarting, logging off the user, or locking the host computer. This allows you to control the state computers are left in; you can shut them all down at the end of the day for security reasons.
  • Installed Applications: Allows you to remotely view which applications are installed on a host and remove unnecessary programs, such as "spyware," applications that are not company approved, and applications that slow performance and take up disk space
  • Event Log: Allows you to remotely view log files to troubleshoot errors and problems on a host computer.
  • Edit System Files: Allows you to remotely edit system files, such as System.ini or Boot.ini, to resolve problems on a host computer. You can save the edited files on the host computer, locally, or email a copy of the file. A list of the most recently edited system files is available for fast, easy access.
  • Remote RegEdit: Allows you to remotely edit the system registry on a host computer to resolve problems quickly.

Deployment/Manageability:
  • Quick Deploy and Connect: Allows you to push a thin pcAnywhere host to any network-connected computer, and then take control. This allows you to use pcAnywhere to connect to a remote computer, even if pcAnywhere has never been installed.
  • Deployment Tool: Allows you to quickly and easily deploy custom pcAnywhere installation packages, software updates, and other installation or configuration files.
  • Policy Management: Windows NT Administrators will be able to enforce security policies and restrict access to advanced settings by securely customizing the look and behavior of pcAnywhere v11.0 using centralized policy-based administration, known as Group Policy. Policy settings are created using the Microsoft Management Console (MMC) snap-in for Group Policy.
  • Thin Host: Provides basic remote control functionality with an installation footprint small enough to fit on a floppy or as an email attachment (less than 1.44 MB). The thin host does not require a restart upon installation.
  • Symantec Packager: Allows you to create a customized installation of pcAnywhere to reduce the installation footprint and simplify installation and setup by selecting only the features and settings your users need.
  • Host Administrator: Allows you to:
    • Remotely start, stop, and connect to pcAnywhere hosts anywhere on the network.
    • Create configuration groups to remotely manage and configure multiple workstations on the network.
    • Simultaneously distribute pcAnywhere configuration files, including option sets and host, remote, and caller files, to multiple workstations on the network.

Features not available in Windows 98, 98SE, or Me
The following features are not available in pcAnywhere 11.0 when installed on a computer running Windows 98, 98SE, or Me. These features are either grayed out (not clickable) or not installed:
  • ADS Authentication
  • NT Authentication
  • RAPS
  • Host Administrator
  • Quick Deploy and Connect
  • Fast User Switching
  • NT Event Logging
  • Remote Management - Active Services
  • Remote Management - Command Prompt
  • Remote Management - NT Event Log







Legacy ID



2003060210395812


Article URL http://www.symantec.com/docs/TECH108565


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