How to make a pcAnywhere connection

Article:TECH108781  |  Created: 2004-01-22  |  Updated: 2011-05-18  |  Article URL http://www.symantec.com/docs/TECH108781
Article Type
Technical Solution

Environment

Issue



You want to know what connection options are available with pcAnywhere


Solution



You can make three basic types of remote control connections with pcAnywhere:

  • Remote/host by modem
  • Remote/host by network protocol
  • Remote/host direct by cable


The Hosts and Remotes connection types appear in the left pane under pcAnywhere Manager.


Note: File Transfer is a remote control that automatically launches the file manager on connection to the host.




Host/Remote

In every pcAnywhere connection, one computer is designated as the host and the other computer is designated as the remote. The host is the computer that is controlled and the remote is the computer that is the controller. Once connected, the remote can do the following:

  • Control the mouse and keyboard at the host computer
  • View the screen that the host sees
  • Run programs on the host (and see the results)
  • Print from programs on the host back to a printer at the remote
  • Transfer files to and from the host


The host has no control over the remote computer and cannot see the remote computer screen. The host can do the following:

  • Transfer files to and from the remote
  • Initiate a chat session with the remote


The host configuration controls what access and control the remote is allowed. The host controls what machines can connect to it and what users are allowed. Note that a computer cannot be a host and a remote at the same time.


Note: You cannot work as a host and as a remote simultaneously using the same device. You are either a host or a remote - not both. You can act as a host and remote simultaneously using different devices, but we do not support these types of configurations.




Modem connection

A modem connection requires a modem at both the host and remote computers. One modem dials and then connects to the other modem. Once the two modems have negotiated a connection speed and protocol, a pcAnywhere connection is established.


Notes:

  • ISDN devices are not modems but can behave similarly. You cannot make a connection with a modem on one side and an ISDN device on the other end. Connections are either modem to modem or ISDN to ISDN.
  • Cable modems are not modems; they are network devices.



To start a modem connection

  1. Click Start > Programs > Symantec pcAnywhere.
  2. Click either Hosts or Remotes, whichever is appropriate.
  3. Right-click the Modem icon, and then click Properties.
  4. Select the Connection Info tab.
  5. In Device list, check the modem name from the list.
  6. Click OK.
  7. Double-click the Modem icon to launch a pcAnywhere connection.


If you start a host connection item, a pcAnywhere icon appears in the system tray indicating that the host is in the waiting mode.
If you start a remote connection item, a pcAnywhere Waiting dialog box appears. Enter the phone number of the host in the dialog box.


Note: If Windows® identifies the modem as a "Standard Modem," Windows was not able to find the correct driver for the modem during installation of the modem. While the modem may work with this generic setting, some functionality may not be available, which may pose problems running this modem with pcAnywhere. See the document "Standard Modem" and pcAnywhere for detailed instructions on how to resolve this issue.




Network Connection

A network connection is any connection between two computers where the communication is by a network protocol. The physical means (cable, modems, wireless, and so on.) is not immediately relevant. Network protocols include SPX, NetBIOS and TCP/IP.

To start a network connection

  1. Click Start > Programs > Symantec pcAnywhere.
  2. Click either Hosts or Remotes, whichever is appropriate.
  3. Right-click the Network icon, and then click Properties.
  4. Select the Connection Info tab.
  5. In the Device list, check the appropriate network protocol option for the connection. If you are unsure of which protocol to select, contact your Network Administrator.
  6. Click OK.
  7. Double-click the Network icon to launch a pcAnywhere connection.


If you start a host connection item, a pcAnywhere icon appears in the system tray indicating that the host is in the waiting mode.
If you start a remote connection item, pcAnywhere will search your network for any hosts waiting on the selected network protocol. Select the host you want to connect to from that list.


Note: If you are making a connection over the Internet, select TCP/IP as the protocol. See the document Using pcAnywhere over an Internet connection for more details.




Direct Connection

A pcAnywhere direct connection is either a serial connection using a null-modem cable or, if the operating system supports it, a parallel connection using a bidirectional parallel cable. Serial connections are between two COM ports and parallel connections are between two LPT (printer) ports. Only ports COM1 - COM4 and LPT1 - LPT4 are supported. Virtual ports may work but are not supported.


Notes:

  • The serial cables used for the direct connection must be null-modem cables. These are configured to simulate a modem-to-modem connection. You can purchase null-modem cables at computer and electronics stores. Ensure that you have the right number of pins for the COM ports to which the systems connect. Serial cables come in 9-pin and 25-pin, or in combinations of both.
  • Windows NT and Windows 2000 only support direct connections using serial ports. They do not support parallel (LPT) connections.



To start a direct connection

  1. Click Start > Programs > Symantec pcAnywhere.
  2. Click either Hosts or Remotes, whichever is appropriate.
  3. Right-click the Direct icon, and then click Properties.
  4. Select the Connection Info tab.
  5. In the Device list, check the appropriate COM port for a serial connection or the appropriate LPT port for a parallel connection.
  6. Click OK.
  7. Double-click the Direct icon to launch a pcAnywhere connection.


If you start a host connection item, a pcAnywhere icon appears in the system tray indicating that the host is in the waiting mode.
If you start a remote connection item, pcAnywhere displays a status window indicating that it is waiting or connecting.


Note: If you are setting up a serial connection, see the document How to make a direct serial connection between two computers for how to configure this type of connection.







Legacy ID



2004032208560112


Article URL http://www.symantec.com/docs/TECH108781


Terms of use for this information are found in Legal Notices