How to manually remove pcAnywhere 11.5

Article:TECH109013  |  Created: 2005-01-17  |  Updated: 2006-01-14  |  Article URL http://www.symantec.com/docs/TECH109013
Article Type
Technical Solution

Environment

Issue



You want to know how to manually remove pcAnywhere 11.5 from Windows®.


Solution




Before you begin: Symantec recommends that you save the current connections items, callers, or settings before removing pcAnywhere. You can restore these items after you reinstall pcAnywhere. The location of these files depend on which version of pcAnywhere you have installed. See the document How to keep existing pcAnywhere configurations when re-installing or upgrading before continuing.


To uninstall pcAnywhere
pcAnywhere can be uninstalled in one of two ways under Windows NT®, Windows 2000, or Windows XP.
  • Run the uninstall program from Add/Remove Programs in the Control Panel
  • Manually remove pcAnywhere

To uninstall from Add/Remove Programs
  1. Exit all open applications and stop the pcAnywhere host service.
  2. Click Start > Settings > Control Panel.
  3. Double-click the Add/Remove Programs icon.
  4. Select pcAnywhere.
  5. Click Add/Remove.
  6. Follow the on-screen instructions to uninstall pcAnywhere.


To manually remove pcAnywhere
If the Add/Remove procedure does not uninstall pcAnywhere, continue with this process. This procedure requires editing the registry.

WARNING: Symantec strongly recommends that you back up the system registry before making any changes. Incorrect changes to the registry could result in permanent data loss or corrupted files. Modify only the keys specified. To create a copy of your current registry, see the document How to back up the Windows registry before proceeding. This can be used to restore Windows to its current state, if necessary.

Manually removing pcAnywhere involves two steps:
  • Editing the Windows registry
  • Removing program files and folders

    Note: Depending on your installation of pcAnywhere, some components may not be installed. If you do not see some of the items listed below, then proceed to the next step.
To edit the registry
  1. Click Start > Run.
  2. In the Run dialog box type:

    regedit
  3. Click OK.
  4. Go to and delete the following keys or values under the proper keys.
    Under HKEY_CLASSES_ROOT\ delete the following:
    HKEY_CLASSES_ROOT\.OPT
    HKEY_CLASSES_ROOT\.HH7
    HKEY_CLASSES_ROOT\.RH7
    HKEY_CLASSES_ROOT\.HL7
    HKEY_CLASSES_ROOT\.RL7
    HKEY_CLASSES_ROOT\.PL9
    HKEY_CLASSES_ROOT\.CHF
    HKEY_CLASSES_ROOT\.BHF
    HKEY_CLASSES_ROOT\.ATF
    HKEY_CLASSES_ROOT\.DBF
    HKEY_CLASSES_ROOT\.CDX
    HKEY_CLASSES_ROOT\.IDX
    HKEY_CLASSES_ROOT\.RCD
    HKEY_CLASSES_ROOT\.CIF
    HKEY_CLASSES_ROOT\.fav
    HKEY_CLASSES_ROOT\.ras
    HKEY_CLASSES_ROOT\.scn
    HKEY_CLASSES_ROOT\.sid
    HKEY_CLASSES_ROOT\.thf
    HKEY_CLASSES_ROOT\.cqf
    HKEY_CLASSES_ROOT\pcA.BeHostFile
    [HKEY_CLASSES_ROOT\pcA.CallerFile
    HKEY_CLASSES_ROOT\pcA.DatabaseFile
    HKEY_CLASSES_ROOT\pcA.DatabaseIndex
    HKEY_CLASSES_ROOT\pcA.FavoriteFile
    HKEY_CLASSES_ROOT\pcA.HostHistoryLogFile
    HKEY_CLASSES_ROOT\pcA.HostSessionLogFile
    HKEY_CLASSES_ROOT\pcA.PcaCallerFile
    HKEY_CLASSES_ROOT\pcA.pcACommandQueueFile
    HKEY_CLASSES_ROOT\pcA.pcAnywhereLogFile
    HKEY_CLASSES_ROOT\pcA.PcaOptionFile
    HKEY_CLASSES_ROOT\pcA.PcaRecordFile
    HKEY_CLASSES_ROOT\pcA.PcaScreenFile
    HKEY_CLASSES_ROOT\pcA.pcASidFile
    HKEY_CLASSES_ROOT\pcA.pcAThinHostConfigFile
    HKEY_CLASSES_ROOT\pcA.RAPSDataFile
    HKEY_CLASSES_ROOT\pcA.RemoteCtrlFile
    HKEY_CLASSES_ROOT\pcA.RemoteHistoryLogFile
    HKEY_CLASSES_ROOT\pcA.RemoteSessionLogFile
    HKEY_CLASSES_ROOT\PcaAdmn.AwAdmn
    HKEY_CLASSES_ROOT\PcaAdmn.AwAdmn.1
    HKEY_CLASSES_ROOT\PcaAdmn.AwAdmnAbout
    HKEY_CLASSES_ROOT\PcaAdmn.AwAdmnAbout.1
    HKEY_CLASSES_ROOT\PcAauth.pcAAuth
    HKEY_CLASSES_ROOT\PcAauth.pcAAuth.1
    HKEY_CLASSES_ROOT\PcaAutoTransferFile
    HKEY_CLASSES_ROOT\Pcamgt.PcaRemoteAdmin
    HKEY_CLASSES_ROOT\Pcamgt.PcaRemoteAdmin.1
    HKEY_CLASSES_ROOT\pcAnywhere
    HKEY_CLASSES_ROOT\WINAWSVR.BEHOSTDATAMANAGER
    HKEY_CLASSES_ROOT\WINAWSVR.CALLINFODATAMANAGER
    HKEY_CLASSES_ROOT\Winawsvr.Document
    HKEY_CLASSES_ROOT\WINAWSVR.REMOTEDATAMANAGER
    HKEY_CLASSES_ROOT\Adsauth.ActiveDirectoryAuth
    HKEY_CLASSES_ROOT\Adsauth.ActiveDirectoryAuth.1
    HKEY_CLASSES_ROOT\Adsauth.ActiveDirectoryAuth2
    HKEY_CLASSES_ROOT\Adsauth.ActiveDirectoryAuth2.1
    HKEY_CLASSES_ROOT\Awfilexfer.EnumRemoteIDList
    HKEY_CLASSES_ROOT\Awfilexfer.EnumRemoteIDList.1
    HKEY_CLASSES_ROOT\Awfilexfer.RemoteFile
    HKEY_CLASSES_ROOT\Awfilexfer.RemoteFile.1
    HKEY_CLASSES_ROOT\Awfilexfer.RemoteShell
    HKEY_CLASSES_ROOT\Awfilexfer.RemoteShell.1
    HKEY_CLASSES_ROOT\Awfilexfer.RemoteShellFolder
    HKEY_CLASSES_ROOT\Awfilexfer.RemoteShellFolder.1
    HKEY_CLASSES_ROOT\Awrem32.Application
    HKEY_CLASSES_ROOT\Awxfer.EngineControl
    HKEY_CLASSES_ROOT\Awxfer.EngineControl.1
    HKEY_CLASSES_ROOT\Awxfer.NetConn
    HKEY_CLASSES_ROOT\Awxfer.NetConn.1
    HKEY_CLASSES_ROOT\Awxferui.AWXferUI
    HKEY_CLASSES_ROOT\Awxferui.AWXferUI.1
    HKEY_CLASSES_ROOT\Bindauth.BinderyAuth
    HKEY_CLASSES_ROOT\Bindauth.BinderyAuth.1
    HKEY_CLASSES_ROOT\Ftpauth.FTPAuth
    HKEY_CLASSES_ROOT\Ftpauth.FTPAuth.1
    HKEY_CLASSES_ROOT\FTStatus.Status
    HKEY_CLASSES_ROOT\FTStatus.Status.1
    HKEY_CLASSES_ROOT\HTTPAuth.HTTPAuth
    HKEY_CLASSES_ROOT\HTTPAuth.HTTPAuth.1
    HKEY_CLASSES_ROOT\HTTPSAuth.HTTPSAuth
    HKEY_CLASSES_ROOT\HTTPSAuth.HTTPSAuth.1
    HKEY_CLASSES_ROOT\Installer\Features\3818E511A6683D1179FD00008F8D2F9E
    HKEY_CLASSES_ROOT\Installer\Products\3818E511A6683D1179FD00008F8D2F9E
    HKEY_CLASSES_ROOT\Ldapauth.LDAPAuthInterface
    HKEY_CLASSES_ROOT\Ldapauth.LDAPAuthInterface.1
    HKEY_CLASSES_ROOT\LocalEngineCom.LocalEngineControl
    HKEY_CLASSES_ROOT\LocalEngineCom.LocalEngineControl.1
    HKEY_CLASSES_ROOT\Ndsauth.NDSAuthInterface
    HKEY_CLASSES_ROOT\Ndsauth.NDSAuthInterface.1
    HKEY_CLASSES_ROOT\Novell_ldapauth.NovellLDAPAuth
    HKEY_CLASSES_ROOT\Novell_ldapauth.NovellLDAPAuth.1
    HKEY_CLASSES_ROOT\Nsldapauth.NSLDAPAuthInterface
    HKEY_CLASSES_ROOT\Nsldapauth.NSLDAPAuthInterface.1
    HKEY_CLASSES_ROOT\Propglue.PcaPropGlue
    HKEY_CLASSES_ROOT\Propglue.PcaPropGlue.1
    HKEY_CLASSES_ROOT\SecureID_Auth.SecureIDAuth
    HKEY_CLASSES_ROOT\SecureID_Auth.SecureIDAuth.1
    HKEY_CLASSES_ROOT\WindowsAuth.WindowsAuth
    HKEY_CLASSES_ROOT\WindowsAuth.WindowsAuth.1
    HKEY_CLASSES_ROOT\WinNTAuth.WinNTAuth
    HKEY_CLASSES_ROOT\WinNTAuth.WinNTAuth.1
    HKEY_CLASSES_ROOT\CLSID\{D42B0C61-B531-11d2-8177-300A44000000}
    HKEY_CLASSES_ROOT\CLSID\{AC67BB30-B6CA-11d2-8179-04BADC000000}
    HKEY_CLASSES_ROOT\CLSID\{82A1A802-8BA9-11CF-B95F-00A02412C812}
    HKEY_CLASSES_ROOT\CLSID\{82A1A805-8BA9-11CF-B95F-00A02412C812}
    HKEY_CLASSES_ROOT\CLSID\{C303A781-9935-11D4-B508-0050048D699E}
    HKEY_CLASSES_ROOT\CLSID\{782FD442-41A3-440E-9FB3-1C6882A370D0}
    HKEY_CLASSES_ROOT\CLSID\{DADEA131-AA5D-11D2-A36E-00104BD40F69}
    HKEY_CLASSES_ROOT\CLSID\{64AF44F0-A962-11D2-A366-00104BD40F69}
    HKEY_CLASSES_ROOT\CLSID\{64AF44EE-A962-11D2-A366-00104BD40F69}
    HKEY_CLASSES_ROOT\CLSID\{7E47D566-AA56-11D2-A36D-00104BD40F69}
    HKEY_CLASSES_ROOT\CLSID\{BB5B3545-AB84-11D4-B53B-00600833DEC7}
    HKEY_CLASSES_ROOT\CLSID\{5B42BDC0-CDC4-11D2-A6EA-00104B881F42}
    HKEY_CLASSES_ROOT\CLSID\{F10F86E9-D0CF-11D2-B887-00105AA45318}
    HKEY_CLASSES_ROOT\CLSID\{D901C914-8322-11D2-8E98-006008D304CD}
    HKEY_CLASSES_ROOT\CLSID\{FAD53511-8A3A-11D4-B508-0050048D699E}
    HKEY_CLASSES_ROOT\CLSID\{B72126B7-DB59-483A-BBBF-7DC819A4037C}
    HKEY_CLASSES_ROOT\CLSID\{6298D5B0-C2C5-11D2-B233-00104B881F42}
    HKEY_CLASSES_ROOT\CLSID\{E3DB2764-8E2E-4918-9BF4-4239243FF011}
    HKEY_CLASSES_ROOT\CLSID\{4065C502-AE38-11D4-B508-0050048D699E}
    HKEY_CLASSES_ROOT\CLSID\{07FA2C26-1DAD-4D31-B02B-64D12DBF3E37}
    HKEY_CLASSES_ROOT\CLSID\{75127414-FD72-11D2-8F42-006008D304CD}
    HKEY_CLASSES_ROOT\CLSID\{D30D51A3-83E2-11D4-B508-0050048D699E}
    HKEY_CLASSES_ROOT\CLSID\{BBC4D271-BBB5-11D4-B508-0050048D699E}
    HKEY_CLASSES_ROOT\CLSID\{3D5D8155-B15D-11D4-B508-0050048D699E}
    HKEY_CLASSES_ROOT\CLSID\{61BD8471-750E-4135-97C5-1B8ED94C2518}
    HKEY_CLASSES_ROOT\CLSID\{874D27DF-1579-48DC-AC7D-95E3707509DB}
    HKEY_CLASSES_ROOT\CLSID\{47564344-AC31-47D3-B778-C842DA3677CB}
    HKEY_CLASSES_ROOT\CLSID\{87F24982-6092-11D2-8274-B125A8249999}
    HKEY_CLASSES_ROOT\CLSID\{87F24983-6092-11D2-8274-B125A8249999}
    HKEY_CLASSES_ROOT\CLSID\{8868C987-8E8C-11D2-8227-0080C880A5E1}
    HKEY_CLASSES_ROOT\CLSID\{8868C988-8E8C-11D2-8227-0080C880A5E1}
    HKEY_CLASSES_ROOT\CLSID\{BAC1ABD1-BABF-11D2-9F00-0080C73967E2}
    HKEY_CLASSES_ROOT\CLSID\{BAC1ABD2-BABF-11D2-9F00-0080C73967E2}
    HKEY_CLASSES_ROOT\CLSID\{274A3C4F-8DE6-43CC-9539-DE6E7D561560}
    HKEY_CLASSES_ROOT\TypeLib\{2E67715A-8346-43D0-944C-04ED60D9C392}
    HKEY_CLASSES_ROOT\TypeLib\{32360406-92D4-4CA2-B5C1-18B82CFA4617}
    HKEY_CLASSES_ROOT\TypeLib\{3CA6E9AD-FDE5-48E7-A9AD-DFACB26ACADE}
    HKEY_CLASSES_ROOT\TypeLib\{3D5D8145-B15D-11D4-B508-0050048D699E}
    HKEY_CLASSES_ROOT\TypeLib\{6298D5A0-C2C5-11D2-B233-00104B881F42}
    HKEY_CLASSES_ROOT\TypeLib\{64AF44E1-A962-11D2-A366-00104BD40F69}
    HKEY_CLASSES_ROOT\TypeLib\{74AAB4A1-AB1E-11D4-B508-0050048D699E}
    HKEY_CLASSES_ROOT\TypeLib\{75127405-FD72-11D2-8F42-006008D304CD}
    HKEY_CLASSES_ROOT\TypeLib\{84143F9B-F16C-456A-AE9E-85DE91A4668E}
    HKEY_CLASSES_ROOT\TypeLib\{87F24973-6092-11D2-8274-B125A8249999}
    HKEY_CLASSES_ROOT\TypeLib\{8868C97B-8E8C-11D2-8227-0080C880A5E1}
    HKEY_CLASSES_ROOT\TypeLib\{BAC1ABC5-BABF-11D2-9F00-0080C73967E2}
    HKEY_CLASSES_ROOT\TypeLib\{BBC4D261-BBB5-11D4-B508-0050048D699E}
    HKEY_CLASSES_ROOT\TypeLib\{C303A771-9935-11D4-B508-0050048D699E}
    HKEY_CLASSES_ROOT\TypeLib\{CB9E5C65-B52E-4329-8E6B-6EB035256CDD}
    HKEY_CLASSES_ROOT\TypeLib\{D0939EE7-6D0E-42E2-92B4-07EAA8CA4910}
    HKEY_CLASSES_ROOT\TypeLib\{D901C911-8322-11D2-8E98-006008D304CD}
    HKEY_CLASSES_ROOT\TypeLib\{E124D820-E016-43DB-88B3-77CBEBF07394}
    HKEY_CLASSES_ROOT\TypeLib\{FAD53501-8A3A-11D4-B508-0050048D699E}
    HKEY_CLASSES_ROOT\TypeLib\{FBCFDD41-83DA-11D4-B508-0050048D699E}

    Go to and delete the following key under HKEY_CURRENT_USER\SOFTWARE\Symantec\
    HKEY_CURRENT_USER\SOFTWARE\Symantec\pcAnywhere

    "GinaDLL" - NT4 ONLY - DELETE THIS VALUE, NOT THE REGKEY
    Go to and delete the following value under HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\WinLogon
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\WinLogon

    "pcAnywhere Agent" - DELETE THIS VALUE, NOT THE REGKEY
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\RunServices

    "[SystemFolder]awg.dll" - DELETE THIS VALUE, NOT THE REGKEY
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs

    "[SystemFolder]awddi5.dll" - DELETE THIS VALUE, NOT THE REGKEY
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs

    "[SystemFolder]awechodd.dll" - DELETE THIS VALUE, NOT THE REGKEY
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs

    "[SystemFolder]awmon.dll" - DELETE THIS VALUE, NOT THE REGKEY
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs

    "[SystemFolder]pcanotify.dll" - DELETE THIS VALUE, NOT THE REGKEY
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs

    "[SystemFolder]awgina.dll" - DELETE THIS VALUE, NOT THE REGKEY
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\SharedDLLs

    "pcAnywhere" - DELETE THIS VALUE, NOT THE REGKEY
    HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Shared Technology\LiveReg\Apps

    "pcAnywhere" - DELETE THIS VALUE, NOT THE REGKEY
    HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\InstalledApps

    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\WinLogon\Notify\PCANotify
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\Winaw32.exe
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\RAPS.exe
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\Awras32.exe
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\slaunch.exe
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\awhost32.exe
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\App Paths\awrem32.exe
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Uninstall\{115E8183-866A-11D3-97DF-0000F8D8F2E9}
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows\CurrentVersion\Installer\UserData\S-1-5-18\Products\3818E511A6683D1179FD00008F8D2F9E
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MMC\NodeTypes\{87F24984-6092-11D2-8274-B125A8249999}
    HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\MMC\SnapIns\{87F24982-6092-11D2-8274-B125A8249999}
    HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\pcAnywhere
    HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symevent\pcAnywhere
    HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Symevent\VDD\pcAnywhere
    HKEY_LOCAL_MACHINE\SOFTWARE\Symantec\Administrator Tools
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\awecho
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\AW_HOST
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\awhost32
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\awlegacy
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\Gernuwa
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\VxD\AW_HOST
    HKEY_LOCAL_MACHINE\System\CurrentControlSet\Services\EventLog\Application\pcAnywhere
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\Print\Monitors\pcAnywhere Remote Printing

    Edit Permissions to allow full control to delete this value. (Use RegEdt32.exe win2K and below)
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_AWECHO
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_AWLEGACY
    HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Enum\Root\LEGACY_GERNUWA

To remove Program Files and Data Folders
  1. Delete the pcAnywhere program folder located at C:\Program Files\Symantec\pcAnywhere. If pcAnywhere 11.5 is installed at a different location, go to that location and delete the pcAnywhere folder.
  2. Delete the pcAnywhere data folder located at . . . \All Users\Application Data\Symantec\pcAnywhere. If pcAnywhere 11.5 is installed at a different location, go to that location and delete the data folder.







Legacy ID



2005011715481512


Article URL http://www.symantec.com/docs/TECH109013


Terms of use for this information are found in Legal Notices