Windows 2003 Service Pack 1 makes changes to DCOM Security. These changes affect the ability of LiveState Recovery Manager to communicate with the LiveState Recovery Service.

To fix the problem, an administrator for the Windows 2003 Server must give rights to all domain users who will use LiveState Recovery Manager to manage that particular server.

To give rights to users who will manage Windows 2003 Server with LiveState Recovery Manager

1. Run the Dcomcnfg.exe tool.
2. In the left pane, expand Component Services > Computers > My Computer.
3. Right-click My Computer, and then click Properties.
4. On the COM Security tab, under Launch and Activation Permissions, click Edit Limits.
5. Click Add.
6. Add the domain users who need to manage the server remotely.
7. Check Allow for all of the permissions.
8. Click OK, and then click OK again.
9. Close the Component Services window.
10. Restart the Symantec LiveState Recovery service.

Note: You may need to remove this server from the console's computer list, and add it again after permissions have been granted.