Windows XP client stops responding at "Loading Personal Settings" during logon process

Article:TECH109276  |  Created: 2005-01-07  |  Updated: 2007-01-16  |  Article URL http://www.symantec.com/docs/TECH109276
Article Type
Technical Solution

Environment

Issue



You log on to a managed client that runs Microsoft® Windows® XP. Then you notice that Windows sometimes stops responding after "Loading Personal Settings" appears. This behavior occurs occasionally only on some Windows XP clients.


Solution



This issue has been addressed in later versions of the Windows Agent (7.1.2 and later). Please obtain the latest version of the Windows Agent from Symantec Support and upgrade your clients.



Technical Information
For additional information about changing the GINA DLL order, read Forcing a different Gina.dll to before or after smegina.




Legacy ID



2005100712544760


Article URL http://www.symantec.com/docs/TECH109276


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