Event ID 904, 8012, 8010, or 8003 error messages are logged in the Application log of a Windows Event Viewer, indicating the database was in use, during a restore operation of a Microsoft Exchange 2000 and Exchange 2003 Server database.

Article:TECH10938  |  Created: 2009-01-27  |  Updated: 2013-11-27  |  Article URL http://www.symantec.com/docs/TECH10938
Article Type
Technical Solution


Issue



Event ID 904, 8012, 8010, or 8003 error messages are logged in the Application log of a Windows Event Viewer, indicating the database was in use, during a restore operation of a Microsoft Exchange 2000 and Exchange 2003 Server database.


Error



Event ID: 904 "Information Store (2500) Callback function call ErrESECBRestoreGetDestination ended with error 0xC7FE1F41 Database is in use."
Event ID: 8012: "The 'Microsoft Information Store' returned 'Database is in use. ' from a call to 'HrESERestoreAddDatabase()' additional data 'Private Information Store (Server_name)' "
Event ID: 8010: "Microsoft Exchange services returned 'ffffffff' from a call to 'MungeFname()' additional data 'C:\ExchSrvr\Mdbdata.Priv.edb' "
Event ID: 8003 : "End Restore to 'Server_name\Microsoft Information Store\First Storage Group' Verify: Off "


Cause



These errors can occur if the Exchange 2000 and Exchange 2003 database has not been dismounted and if the option "This database can be overwritten by a restore" has not been enabled on the database before running the Backup Exec restore operation. 


Solution



1. Start Exchange System Manager, right-click the database being restored, and select Dismount Store. (Figure 1)
 
Figure 1
 
2. A dialog will appear indicating that a dismount of the store will make it inaccessible to any user, click Yes to continue. (Figure 2)
 
Figure 2
 
3. Right-click the store again, and then click Properties.
4. Click the Database tab, and select the This database can be overwritten check box. (Figure 3)
 
Figure 3:
 
 
 
The Microsoft Exchange 2000 and Exchange 2003 database can now be restored. See related articles at the bottom of this document for more documentation regarding Exchange restore procedures.
 
Acknowledgments: Microsoft Knowledge Base Article - Q291996  XADM: Event ID 904, 8012, 8010, and 8003 Messages Are Logged When You Restore a Database from Backup.



Legacy ID



236424


Article URL http://www.symantec.com/docs/TECH10938


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