Symantec Ghost: IBM Laptop fails to boot after cloning an image

Article:TECH109521  |  Created: 2006-01-14  |  Updated: 2013-10-22  |  Article URL
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Technical Solution


You have cloned an image of an IBM laptop computer to a new machine. The restore completes without error, but the destination computer will not boot. You have tried to create image with -ib, and problem persists.



This behavior usually occurs as a result of problems with the boot sector. Try the following to resolve the issue.

  • The PreDeskTop prevents the laptop to boot up. The PreDeskTop that must be Disabled in the BIOS under the Security or Advanced tab depending on IBM model. Some models list PreDeskTop under Security, Fingerprint, PreDeskTop Authentication.
    • The path to the setting for IBM G40 thinkpad:-- BIOS, Security, Predesktop = 'Disabled'
    • The path to the setting for Lenovo Think Center -- BIOS, Security, FingerPrint setup, Preboot Authentication = 'Disabled'
  • Both the source and target hard drives should be installed in the IBM computer during the imaging and restore process so that they are embedded in their native IBM BIOS environment. In some cases, cloning the hard drives on a different computer results in the IBM proprietary boot record not being properly defined.
  • Create the image with the -ib switch.

SR 230-195-521


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