Troubleshooting the use of SATA hard drives with Ghost

Article:TECH109571  |  Created: 2007-01-13  |  Updated: 2013-10-30  |  Article URL http://www.symantec.com/docs/TECH109571
Article Type
Technical Solution


Environment

Issue



General guidelines for troubleshooting the use of SATA hard drives with Corporate Ghost.

Symptoms
The process using Ghost on a client computer stops right after the blue and grey DOS user interface shows up.



Cause



Ghost cannot always access the SATA drive using the native setting for the hard disk in the BIOS.

Solution



To resolve issues using SATA drives on client computers, experiment with the suggestions listed below:


Are you using RAID?
    Ghost 11.0.x is designed to work with hardware RAID 0 or 5. Use a Windows PE disk with the GhostCast Server. Ghost is not designed to work with other types of RAID such as software RAID or RAID 1.

Use Ghost with the IDE program code turned off.

Use Ghost with other command line switches.
    Try using the combination of switches: -FNI -FFX -NOIDE -NOUSB

Change the BIOS setting for the SATA hard drive.
    In the BIOS on the client computer, there may be a section called 'SATA' or 'Hard Disk.' Depending on the particular computer, the setting should be changed to one of the following:

    Legacy SATA Mode
    Combination Mode
    Compatibilty Mode
    IDE Emulation
Note: Some models of HP machines do not let you edit the BIOS. HP offers a configuration utility that can be run to edit BIOS settings. You will want to contact HP for the executable.
    Are you using AHCI mode?
      You must turn off AHCI in the BIOS.

    Is there an IRQ conflict with the NIC driver?
      In some cases, there can be an IRQ conflict between the SATA drive and the DOS NIC driver used by Ghost. If you have Ghost 11.0.x, try using the NIC template called 'Universal Packet Driver v2.0 [irqcfg]' You could also try updating the DOS NIC driver as listed in the Ghost Boot Disk Wizard. To make the change, see the document 'Adding or modifying NIC templates in the Ghost Boot Wizard'
      http://service1.symantec.com/support/on-technology.nsf/docid/2000011211551725

    Have you tried MS-DOS?
      Using MS-DOS could help in some cases. To import MS-DOS, see the document : 'How to import MS-DOS into the Ghost Boot Wizard'
      http://service1.symantec.com/support/on-technology.nsf/docid/2002101811534325
      You must tell Ghost to use MS-DOS, by either recreating your boot media, or setting the computer to use MS-DOS in the Ghost Console. You can make the change to a machine in a machine group by right clicking on the machine name and selecting Properties, then the Client tab. Specify MS-DOS rather than PC-DOS.


    Flash the BIOS.
      If the SATA drive still cannot be accessed, you may want to flash the BIOS on the client computer.
    Use a Windows PE disk instead of DOS.

    In some cases, DOS is simply not compatible with SATA. In these cases, you will need to use a Windows PE environment.
    If you have Ghost 11.0 or earlier, use this document to create a disk: http://service1.symantec.com/support/on-technology.nsf/docid/2007120608081560?Open&seg=ent
    You cannot use WinPE with the Ghost Console in Ghost 11.0 or earlier.

    If you have Ghost 11.5 or better, you can use this document to create a WinPE boot disk: http://service1.symantec.com/support/on-technology.nsf/docid/2008050911464460?Open&seg=ent
    If you are using the Ghost Console, you will need to change the PreOS for your client. This setting can be found in the Client Properties.






    Legacy ID



    2007091314373760


    Article URL http://www.symantec.com/docs/TECH109571


    Terms of use for this information are found in Legal Notices