Applications that you may need to remove or modified before Ghost can image and/or clone a client successfully

Article:TECH110252  |  Created: 2008-01-29  |  Updated: 2013-10-26  |  Article URL
Article Type
Technical Solution



What applications are known or suspected of preventing Ghost from imaging a system.


McAfee antivirus software. Deepfreeze. GDATA  antivirus software. Autodesk AutoCAD 2007 - Unconfirmed. Any encryption software or applications that includes encryption. Bitlocker. SQL server 2000. In some cases, an image of a server with SQL 2000 could be created and and restored, but attempts to re-image the client over the production network may fail. Local and simple network re-imaging were successful.


Any of the following may be preventing Ghost from creating or restoring an image to a client machine. Some of these application have only been reported to block the cloning process, but have not been confirmed.

May require stopping the McAfee 'console' and uninstalling the McAfee client.

Title: 'Error: 10030 - "Unable to establish connection with session" when using McAfee VirusScan 8.x'
Document ID: 2005051109420125
> Web URL:


Title: 'Using Deepfreeze with Symantec Ghost'
Document ID: 2007091316350760
> Web URL:

For information on using Ghost with DeepFreeze:

Disable the realtime-scanner feature of the antivirus software on the Ghost server.
Alternately add the following folders to the realtime-scanner exceptions list.
“C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\"
“C:\Program Files\Symantec\Ghost”

Autodesk AutoCAD 2007

Encryption software or applications that include encryption.
Resolving encryption conflicts will depend on the application. Removing or decrypting folders may be sufficient. Uninstalling the offending program may also be required.
Note: Removing hardware encryption is unlikely to allow Ghosting of the machine and may render the client unbootable.

SQL 2000
Uninstalling SQL 2000 and it's related date has resolved the issue in some cases.


Title: 'Can Symantec Ghost capture an image of a drive that uses BitLocker Drive Encryption?'
Document ID: 2007102308264760
> Web URL:


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