Applications that you may need to remove or modified before Ghost can image and/or clone a client successfully

Article:TECH110252  |  Created: 2008-01-29  |  Updated: 2013-10-26  |  Article URL http://www.symantec.com/docs/TECH110252
Article Type
Technical Solution


Environment

Issue



What applications are known or suspected of preventing Ghost from imaging a system.


Cause



McAfee antivirus software. Deepfreeze. GDATA  antivirus software. Autodesk AutoCAD 2007 - Unconfirmed. Any encryption software or applications that includes encryption. Bitlocker. SQL server 2000. In some cases, an image of a server with SQL 2000 could be created and and restored, but attempts to re-image the client over the production network may fail. Local and simple network re-imaging were successful.


Solution



Any of the following may be preventing Ghost from creating or restoring an image to a client machine. Some of these application have only been reported to block the cloning process, but have not been confirmed.

McAfee
May require stopping the McAfee 'console' and uninstalling the McAfee client.

Title: 'Error: 10030 - "Unable to establish connection with session" when using McAfee VirusScan 8.x'
Document ID: 2005051109420125
> Web URL: http://service1.symantec.com/support/on-technology.nsf/docid/2005051109420125?Open&seg=ent

Deepfreeze

Title: 'Using Deepfreeze with Symantec Ghost'
Document ID: 2007091316350760
> Web URL: http://service1.symantec.com/support/on-technology.nsf/docid/2007091316350760?Open&seg=ent

For information on using Ghost with DeepFreeze:
http://www.faronics.com/whitepapers/DFEnt_SymantecGhost.pdf

GDATA 
Disable the realtime-scanner feature of the antivirus software on the Ghost server.
Alternately add the following folders to the realtime-scanner exceptions list.
“C:\Documents and Settings\All Users\Application Data\Symantec\Ghost\"
“C:\Program Files\Symantec\Ghost”

Autodesk AutoCAD 2007
Unconfirmed.

Encryption software or applications that include encryption.
Resolving encryption conflicts will depend on the application. Removing or decrypting folders may be sufficient. Uninstalling the offending program may also be required.
Note: Removing hardware encryption is unlikely to allow Ghosting of the machine and may render the client unbootable.

SQL 2000
Uninstalling SQL 2000 and it's related date has resolved the issue in some cases.

Bitlocker

Title: 'Can Symantec Ghost capture an image of a drive that uses BitLocker Drive Encryption?'
Document ID: 2007102308264760
> Web URL: http://service1.symantec.com/support/on-technology.nsf/docid/2007102308264760?Open&seg=ent



 



Legacy ID



2008072907093460


Article URL http://www.symantec.com/docs/TECH110252


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