pcAnywhere hosts are not able to connect to an Access Server with a Fully Qualified Domain Name 24 or more characters long.

Article:TECH110672  |  Created: 2009-01-16  |  Updated: 2011-01-31  |  Article URL http://www.symantec.com/docs/TECH110672
Article Type
Technical Solution


Environment

Issue



pcAnywhere hosts are not able to connect to an Access Server with a Fully Qualified Domain Name 24 or more characters long. 


Environment



pcAnywhere Box versions and Solution versions are both effected by this behavior.


Solution



For a pcAnyehere host to be able to dock to an Access server the Access server must have a Fully Qualified Domain name of less than 24 characters.

A work around will be to shorten the Access server's fully qualified domain name to fewer than 24 characters or use the IP of the Access Server.

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Symantec has acknowledged that the above-mentioned issue is present in the current version(s) of the product(s) mentioned at the end of this article. Symantec is committed to product quality and satisfied customers.

There are currently no plans to address this issue by way of a patch or hotfix in the current or previous versions of the software at the present time. This issue may be resolved in a future major revision of the software at a later time. However, this particular issue is not currently scheduled for any release. If you feel this issue has a direct business impact for you and your continued use of the product, please contact your Symantec Sales representative or the Symantec Sales group to discuss these concerns. For information on how to contact Symantec Sales, please refer to the following Web site:

Please be sure to refer back to this document periodically as any changes to the status of the issue will be reflected here.

Symantec is aware of this limitation and it has been noted as a enhancement for a future release.




 


Supplemental Materials

Value1603831

Legacy ID



2009041613031560


Article URL http://www.symantec.com/docs/TECH110672


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