Ghost Solution Suite 2.5 Console task fails with error referring to SATA Controller.

Article:TECH110777  |  Created: 2009-01-08  |  Updated: 2013-09-10  |  Article URL http://www.symantec.com/docs/TECH110777
Article Type
Technical Solution


Issue





Symptoms
The error encountered is typically "To virtual partition: failed. Drivers could not be found in the PreOS for the following devices...", and it names the Intel SATA controller.



Cause



Driver needs to be imported.

Solution



Some machines using Intel's ICH9 and ICH10 SATA Controllers, such as Dell Optiplex 755 and 760 machines, have been seen to not work with the storage controller drivers in the Ghost database. Importing this driver into Ghost should prevent these errors. Here is the link to the Intel Rapid Storage technology driver (formerly known as the Intel Matrix Driver) download at Intel's site:

Intel Rapid Storage Technology Driver

An older version of the Intel Matrix Driver is available here:

Intel ICH Driver

Once that is downloaded, the file will meed to be extracted from the self-installing archive. To do this, copy it to the root of your C: driver, click Start > Run and type the following into the Run line:

c:\ -a -p c:\

Note that you will have to supply the name of the downloaded file and the path to extract into (the folder need not yet exist). After you have clicked OK to run that command, you may have to click Run on a program window that pops up. After this is done, the driver package will be extracted to the folder that you specified. You may then add the driver to Ghost via the Ghost Boot Wizard; follow the instructions in the following article to add the driver:

How to add drivers to DeployAnywhere or WinPE.
http://service1.symantec.com/support/on-technology.nsf/docid/2008050916132860

Note that this is a Windows Vista driver, as required for the WIndows PE boot environment. The *.INF driver file will be located in the \WinAll\Driver subfolder.






Legacy ID



2009060806345160


Article URL http://www.symantec.com/docs/TECH110777


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