Updating Ghost Solution Suite 2.5 to Ghost Solution Suite 2.5.1 on a machine running Symantec Endpoint Protection Manager results in both programs not working.

Article:TECH111204  |  Created: 2010-01-07  |  Updated: 2013-09-10  |  Article URL http://www.symantec.com/docs/TECH111204
Article Type
Technical Solution


Issue






Cause



Symantec Ghost Solution Suite (GSS)and Symantec Endpoint Protection Manager (SEPM) share SYBASE ports for their database functions.

Solution



Symantec is currently investigating this issue.

Symantec Ghost Solution Suite (GSS)and Symantec Endpoint Protection Manager (SEPM) share SYBASE ports for their database functions. For SEPM, these ports can be changed upon installation; for GSS, these ports are hard-coded and cannot be changed. Typically, for both applications to run on a single machine, Ghost Solution Suite must be installed prior to SEPM. The latest update for Ghost brings it to Ghost Solution Suite 2.5.1 (Ghost version 11.5.1.2266). This update is very comprehensive and the update process first removes portions of Ghost and effectively reinstalls them. We are seeing that when this happens, SEPM may be claiming these common ports and the installation then fails as if SEPM were installed prior to Ghost.

Currently, the solution to this is to manually change the port that Symantec Endpoint Protection Manager uses, then uninstall and reinstall Ghost. Here are instructions on changing the port in SEPM:

Title: 'How to configure the Symantec Endpoint Protection Manager to run with a custom HTTP port'
Document ID: 2007111212591048
Web URL: http://service1.symantec.com/support/ent-security.nsf/docid/2007111212591048?Open&seg=ent

After that, uninstall and reinstall Ghost, then run the updates.

NOTE: This DOES NOT impair the antivirus functionality on the server; the only portion impacted is the SYBASE database which governs the management of clients. The machine will not be more susceptible to threats as a result of this.



References
Title: 'Ghost Solution Suite requires the same database resources as Symantec Endpoint Protection Manager'
Document ID: 2007101710581160
> Web URL: _http://service1.symantec.com/support/on-technology.nsf/docid/2007101710581160?Open&seg=ent


Title: 'Best Practices for Disaster Recovery with the Symantec Endpoint Protection Manager'
Document ID: 2007082112135948
> Web URL: http://service1.symantec.com/support/ent-security.nsf/docid/2007082112135948?Open&seg=ent

Title: 'Manually backing up the Ghost Console database from Ghost Solution Suite 2.5.1'
Document ID: 2010011111365360
> Web URL: http://service1.symantec.com/support/on-technology.nsf/docid/2010011111365360?Open&seg=ent

Title: 'How to restore the database backup you manually captured from the Ghost Console from Ghost Solution Suite 2.5.1'
Document ID: 2010011111493160
> Web URL: http://service1.symantec.com/support/on-technology.nsf/docid/2010011111493160?Open&seg=ent





Legacy ID



2010010713154260


Article URL http://www.symantec.com/docs/TECH111204


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