Readme for Symantec Ghost Solution Suite 2.5.1 (126.96.36.1996)
|Article:TECH111216|||||Created: 2010-01-12|||||Updated: 2013-09-10|||||Article URL http://www.symantec.com/docs/TECH111216|
The following topics are discussed:
1. Live Update Notes
2. Additional Information and Errata
3. Known issues
4. Technical support details
5. Reporting problems to Technical Support
1. Live Update Notes
The following issues have been resolved in Live Update 5 for Symantec Ghost Solution Suite 2.5.1:
- The Symantec Ghost Solution Suite 2.5.1 enables the support for the Windows 7 and Windows Server 2008 R2 operating system. No additional functionality has been added or fixed in this release.
The following issues have been resolved in Live Update 3 for Symantec Ghost Solution Suite 2.5:
- Resolved a problem with the check image functionality when used on an image with an image all partition. Previously this could result in data being written to first drive.
- Resolved a problem with using GDisk32 to wipe all drives attached to a computer, but excluding USB or firewire drives. Previously this could result in the USB or firewire drive being erased also.
- Added support for cloning EXT2/3 volumes which are formatted with large inodes.
- Resolved a problem which prevented Firewire / IEEE 1394 drives being used with Ghost under DOS.
- Resolved a problem where -lockinfo from ghost.exe showed different information than -lockinfo for ghost32.exe.
- Resolved a problem where the image file description could be truncated.
- Resolved a problem where editing a Linux image with GhostExplorer could corrupt the image in some cases.
- Resolved a problem where GhostExplorer couldn't handle Linux partitions created by the DCL tools.
- Resolved a GhostExplorer error when adding empty folders.
2. Additional Information and Errata
Extra installation requirements
* MSXML6 needs to be installed on the server in order to use Ghost Boot Wizard with WinPE.
* The Ghost Console needs to be installed on an NTFS volume in order to support WinPE and remote client install.
Changes to virtual partition process
The Virtual Partition is now reverted at startup. If a Clone task fails, do not attempt to restart the computer, as this will result in trying to boot to an incomplete OS. This applies to WinPE only. If you are using DOS the Virtual Partition is still persisted.
When you run a task within the Ghost boot partition, any data added to the Ghost boot partition during the previous task will be removed.
When using the WinPE PreOS in a virtual partition, rebooting the client computer manually will always try to return to the target operating system -- ghreboot is not required.
Symantec supports only the version of WinPE that is supplied with the product. Other versions of WinPE are not officially supported.
3. Known Issues
Windows 7 System Reserved Partition
Ghost by default does not save the System Reserved Partition which is created during Windows 7 operating System installation. An image of this partition has to be created separately.
During the system restore, the System Reserved Partition has to be restored before restoring the OS partition.
BEST PRACTICE: Take a disk image (default create image task settings) of a Windows 7 machine.
Restoring an Image that has multiple partitions
If the image restore fails for an image that has multiple partitions, please try the -szee switch for the ghost32 or ghost64 exe, this forces all the partitions to be of same size on restore.
Exception while Creating an Image on CD or DVD through DOS PreOS
When creating an image to CD or DVD through a DOS PreOS a General Exception occurs. This can be overcome by using the -WA to ghost32 or ghost64 exe to disable caching .
Ghost Client communicates with the server on executing a Sysprep task after 2nd Reboot
When a Syspreped image is restored, the ghost client does not communicate with the ghost server (or console).
This is due to a behavioral change in the Windows 7 Sysprep, which boots the machine twice. The communication between the client and the server will be resumed after rebooting the machine 2nd time.
User Migration default template
On upgrade the default user Migration template does not have the "Windows desktop display 7" application selected. This has to be selected manually.
Un-installing User Migration Wizard
The User Migration wizard application still runs on the desktop after the un-install of the User Migration Wizard. Please ensure that the user migration wizard application is closed before the un-install
-FDSZ switch for Ghost32 should not be used while restoring Windows 7 image
This switch zeros the disk signature. In case of Windows 7 the OS restores the disk signature, which causes corruption in Boot Manager.
Clients do not populate the console with the correct default PreOS
After changing the default Virtual Partition in the Ghost Console, old clients boot in the new virtual partition settings.
Workaround: > Right-click on Machine Groups
> Click on Set Virtual Partition PreOS
> Click on WinPE-512 and click on OK
Bit Locked Partitions
If the OS partition is bit locked, then any task that requires a boot in PreOS may fail.
Hot-imaging of a disk that has System Reserved - Recovery Partition
Hot image of System reserved - recovery partition will fail when the switch -forcevolumesnapshot is used with ghost32 or ghost64 exe. This also applies to a disk that has a system reserved - recovery partition.
Workaround: > Use -novolumesnapshot switch.
> Assign a drive letter to the System Reserved - recovery Partition
GhostCast progress does not display correctly when sending VMDK images
When you restore a VMDK image from GhostCast server, the progress bar does not reflect the true status of the operation. The progress bar stops at about 80%, but the operation has finished successfully.
DBPatch produces a log file, DBUpdateLog.txt, that is stored in the installation directory. This file contains records of the major database upgrade steps and, in case of error, the possible error source. The upgrade process also preserves a backup copy of the database in the All Users/Application Data/Symantec folder.
This contains the credentials that are required to restore the database to the previous version.
Contact Symantec Technical Support for further assistance.
Ghost Console Service account credentials
If you install the Ghost Console on a computer with a computer name that has more than 15 characters then you cannot add the service account when you add a supported domain. The following message is displayed:
The specified username is invalid.
Error code: 2147944602
The work around for this error is to edit the Console service account user name and password and ensure that they are 15 characters or less.
Incremental backup of Symantec AntiVirus 10.0.2
An incremental backup of a computer installed with Symantec AntiVirus 10.0.2 fails to restore Symantec AntiVirus successfully.
The backup is successful, but on the client the following error is displayed:
Symantec AntiVirus Auto-Protect failed to load.
The workaround for this problem is to repair the installation
of Symantec AntiVirus after restoring the backup.
Client computer with multiple network cards
A Console task fails in the following situation:
The client is installed on a client computer with a network card. You unplug the network card and plug in a second network card. After executing a Configuration Refresh, the last known machine configuration displays the correct network card. However, on the Properties dialog box, the Network Settings when using Virtual Partition field shows the original card.
A Console task using DOS as a PreOS in the Ghost boot partition will fail, as it looks for the incorrect card. On the client computer, you can see the following message:
Client polling for server This indicates that the client can't connect to the server.
This scenario occurs only when the network cards use different drivers.
Workaround: Remove the client computer from the Console and let the Console redetect the client computer. Alternatively, you could use the UNDI driver.
A task run from DOS fails in the following situation:
If you have two network cards in a client computer that use the same driver then the client might not be able to connect to the server.
On the client computer, you can see the following message:
Client polling for bound server
Workaround: Halt the task and use Ghreboot to restart the computer
back into Windows. Use the UNDI driver to run the task.
Joining a Vista computer to a domain
An error occurs with the following operation:
You clone a Vista computer using an image that has been prepared with Sysprep and apply configuration changes including joining the computer to a domain. The following error displays on the client computer:
Windows can't complete the installation
Workaround: Join the computer to a domain using a different
task after the clone task.
Running a configuration refresh
If you run an image restore task that includes a configuration refresh step and the image has been prepared with Sysprep, then the client IP address and subnet mask are reported incorrectly as 0.0.0.0. Do not include a refresh step in a task if the image in the restore has been prepared with Sysprep.
Workaround: Run the refresh step in a separate task after the
restore image task.
Failure to create VMDK from console
If you are running Windows XP, you may experience problems creating an image from a client in VMDK format. The workaround is to repeat the operation, or to create the image in GHO format and subsequently convert it to a VMDK.
Windows Server 2003 and Windows XP x64 do not install win32_product. Therefore, Symantec Ghost cannot collect the Application Product information using the Inventory feature of the Symantec Ghost Console on the following computers:
* Computers that are installed with Windows Server 2003
* Computers that are installed with Windows XP x64
Preserved files on Vista computers
Sometimes Windows Explorer in Vista does not show the correct name for folders that were preserved and renamed from a Vista partition after a clone task. This problem occurs if the renamed folder contains a copy of desktop.ini.
Workaround: Find and delete the hidden file named desktop.ini
inside the affected folders. Windows Explorer should then
correctly display the folder name.
Applying Novell switches on a Vista client
If you run a configuration task that includes Novell client settings on a Vista Novell client, the task apparently runs successfully, but the new credentials are not displayed after a reboot.
Using a Mapped Network Boot Package made with PC-DOS and the UNDI driver can cause the following error:
Network drive no longer exists reading drive
The work-around for this problem is to use MS-DOS under VMWare,
or use a custom network driver.
Creating Virtual Partition boot packages with USB support
Using Ghost Boot Wizard to create 1-click Virtual Partition with USB Support does not work for DOS. Using WinPE as the PreOS works correctly.
Ghost disk layout switch
By default, Symantec Ghost informs the operating system about the disk layout after a clone operation. However, this might cause the CRC files created by Symantec Ghost to return a false result, i.e. that the disks are not identical when they are identical.
For example, after an image-to-disk restore, a CRC32 verify operation might return an inaccurate CRC result because WinPE could change the destination file systems on the drive.
In a disk-to-disk copy operation under WinPE, the source disk remains mounted by Windows. Therefore a CRC create on the source disk and then a verify on the destination disk may return an inaccurate CRC result because WinPE could change the source drive.
The -noOsLayout switch will prevent Ghost from updating the operating system with the destination disk changes. However the source is still mounted by Windows and therefore the CRC value may change due to system file changes by Windows.
If the source image and destination disk have similar partition layouts, then to ensure the CRC checks do not give false negatives, it is also advisable to use GDisk32 to delete all existing partitions on the destination disk.
This prevents the operating system from mounting a file system driver once the clone is complete. This can happen on similarly partitioned disks even when you use the -noOsLayout switch.
Peer-to-peer Ghost operation with preserve switch
Error Number: 672
Message: Ghost could not locate or lock the volume containing preserved file/directory.
This error is displayed when using Ghost in peer-to-peer TCP mode with the -preserve switch.
Symantec Ghost does not support the preserve file feature in a peer-to-peer operation.
Ghost32 error 29005
If you restore an image to a disk configured as a dynamic disk with a single simple volume on it on a Windows Vista computer then Ghost32 fails with the following error:
write sector failure 29005
Workaround: In Disk Manager, convert the disk to an MBR disk and then restore the image.
Formatting a partition in GDisk or GDisk32
If you create a partition and formatting it as NTFS in GDisk or GDisk32, the format is quick regardless of whether or not the /q switch is used.
Extracting Large Files from an EXT3 Image
GhostExplorer cannot extract files which are more than 4Gb in size from an EXT3 partition within an image file.
Migrating Word 2003 to Word 2007
Settings stored in Normal.dot for Microsoft Word 2003 cannot be migrated to Microsoft Word 2007. This is due to file format changes. Therefore many settings cannot be migrated from Word 2003 to Word 2007.
Changing the Symantec Ghost database account and password
The Symantec Ghost Implementation Guide details how to change the Symantec Ghost database account and password using a script. However, the script in the Guide is not accurate. Following is the correct script:
' This script allows the user to get and also reset the Ghost Console's
' database account and password by using the scripting API to the Ghost
' Configuration Server service.
' It can be used three ways:
' - with no arguments, it retrieves the current user account name and
' password used by the Ghost Console to access the configuration database.
' - with one argument, it sets the password for the user account used by
' the Ghost Console to access the configuration database
' - with two arguments, the first being the string "dba", it will allow
' a password to be set for the built-in DBA user account that some
' existing users may have code that depends on. In Ghost Solution Suite
' 1.1 and above, this user account is disabled at installation time for
' additional security; running this script allows it to be re-enabled.
Limitation on using the /putuser switch in command-line mode
When using the command-line mode of SUM Wizard, you cannot use the /putuser switch to restore a user from the migration package into a user which has never logged into that computer.
You can not install the trialware version of Ghost over any other version of Ghost, or install any version of Ghost over the trialware version. In all cases uninstall the currently installed product first.
If you have created an image of a computer with the trialware client installed, you must first uninstall the trialware client before installing the licensed version of Symantec Ghost client. This is because in some situations the trialware Ghost.exe remains on the client computer.
For all Symantec DeployCenter issues please see the DeployCenter readme, which is included in Symantec Ghost Solution Suite.
4. Technical support details
Symantec corporation maintains a comprehensive Technical Support Web site for Ghost at:
You can also contact our Technical Support department by phone. See the Ghost manual for the telephone numbers and an explanation of your phone support options. The telephone numbers can also be found online.
5. Reporting problems to Technical Support
When contacting technical support, make sure you have included the following information:
- Your name and contact details.
- The Ghost Abort error log file if available. The Ghost Abort error log file is generated in the current folder and is named Ghosterr.txt. If this location is read-only, the -afile=filename command line switch can be used to alter the abort files output location.
- The version number of the Ghost application and associated Ghost Utility in use.
- The Abort text displayed.
- The Abort Error Number displayed.
- Whether or not you can reproduce the problem.
- A description of the problem.
- A description of what operation is being performed.
The above information also available under "\Program Files\Symantec\Ghost\readme.txt" after upgrading to the latest build 188.8.131.526
Article URL http://www.symantec.com/docs/TECH111216