Error : "The Page Cannot Be Displayed" when using an online help
| Article:TECH113171 | | | Created: 2006-01-10 | | | Updated: 2008-01-04 | | | Article URL http://www.symantec.com/docs/TECH113171 |
Problem
You are using a link to an online help file (.chm). If you click on a Topic in the Table of Contents, an error is given:
"The Page Cannot Be Displayed."
Solution
Since the introduction of Microsoft Security Update MS05-026, .chm files located on a network server will not work properly. Clicking a Topic in the Table of Contents will result in a "Page Cannot Be Displayed." message.
The consequences of installing this security update are that the downloaded .chm files are now treated as untrusted files, so their content is blocked until the user elects to unblock it. In all cases, the .chm file is located on a network server.
Files on the user's hard disk are not affected by this patch, so the error can be avoided by moving the .chm files to the local hard drive.
See the following Microsoft document for information on resolving this error:
"You cannot open remote content by using the InfoTech protocol after you install security update 896358, security update 840315, or Windows Server 2003 Service Pack 1" at http://support.microsoft.com/kb/896054
Technical Information
Additional Microsoft documentation of this issue:
"Microsoft Security Bulletin MS05-026" at http://www.microsoft.com/technet/security/Bulletin/MS05-026.mspx
"MS05-026: A vulnerability in HTML Help could allow remote code execution" at http://support.microsoft.com/kb/896358
"You cannot open HTML Help files from Internet Explorer after you install security update 896358 or Windows Server 2003 Service Pack 1" at http://support.microsoft.com/kb/902225
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Legacy ID
2006081015431053
Article URL http://www.symantec.com/docs/TECH113171
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