SMC Job Server service does not start: "Error 1053: The service did not respond to the start or control request in a timely fashion"

Article:TECH113536  |  Created: 2007-01-22  |  Updated: 2008-01-13  |  Article URL http://www.symantec.com/docs/TECH113536
Article Type
Technical Solution


Issue



SMC Job Server service does not start: "Error 1053: The service did not respond to the start or control request in a timely fashion"

Symptoms
SMC Job Server does not start after restarting the computer.
    • An error appears " "Error 1053: The service did not respond to the start or control request in a timely fashion".



Cause



When a service starts, the service communicates to the Service Control Manager how long the service must have to start (the timeout period for the service). If the Service Control Manager does not receive a "service started" notice from the service within this timeout period, the Service Control Manager terminates the process that hosts the service. This timeout period is typically less than 30 seconds.

Solution



Modify the registry value for the Service Control Manager (SCM) Timeout to 300000ms.

WARNING: Always back up the Windows registry before attempting to modify it. If you modify the registry, it may result in catastrophic data loss.

To adjust this timeout period, follow these steps:
  1. In Registry Editor, click the following registry subkey so that it is highlighted: HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control
  2. In the right pane of the registry editor, right-click then click New > DWORD value on the floating menu.
    • NOTE: In the right pane of Registry Editor, notice that New Value #1 is ready for editing.
  3. Type "ServicesPipeTimeout" for the new value, and then press ENTER.
  4. Right-click the new "ServicesPipeTimeout" registry value, and then click Modify. The "Edit DWORD Value" dialog box appears.
  5. In the Value data text box, type a binary number for the timeout period such as 300000, then click OK.
    • EXAMPLE: Timeout Period is the amount of time (in milliseconds) for the service to start. If you want to set the timeout period to 24 hours (86400000 milliseconds), type 86400000.
  6. Close the registry editor.
  7. Restart the computer in order for the changes to take effect.






Legacy ID



2007102211582053


Article URL http://www.symantec.com/docs/TECH113536


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