How to upgrade query engines in Control Compliance Suite (CCS) to the latest cumulative hotfix (CHF)

Article:TECH113542  |  Created: 2007-01-23  |  Updated: 2010-09-06  |  Article URL http://www.symantec.com/docs/TECH113542
Article Type
Technical Solution


Issue



How to upgrade a query engine in bv-Control for Windows v.8.5 or v.8.6

Symptoms
An error appears " the multi-job failed after exceeding maximum number of retries retries" in the query results when running patch assessment queries.

  • Zero query results are returned after a query is run.
  • An entry appears in the application log "unable to copy .xml file to {target_computer}".
  • Information in this article applies to Control Compliance Suite (CCS) v.8.5 Data Collection and CCS v8.6 Data Collection.



 


Solution



Install the latest query engine cumulative hotfix (CHF) for bv-Control for Windows 8.5 or bv-Control for Windows v.8.6.
 

  1. Download the latest CHF for CCS Data Collection.
  2. Run the self-extracting executable for CCS CHF to unpackage the files.
  3. Using Windows Explorer, browse to <RMS_Console_Installation_Directory>\Control\Windows\QE Hotfixes.
  4. Double click Symantec_WIN_8XX_HF_WQL######.exe.
  5. The installation wizard will guide you through the install process.
    • NOTE: You must restart the computer in order for the query engine installation to take effect.




 



Legacy ID



2007102316074953


Article URL http://www.symantec.com/docs/TECH113542


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