How to engage Symantec Support for help with Control Compliance Suite (CCS)

Article:TECH113588  |  Created: 2007-01-05  |  Updated: 2009-01-01  |  Article URL http://www.symantec.com/docs/TECH113588
Article Type
Technical Solution


Issue






Solution



Use either of the following options to contact technical support:

BY PHONE ONLINE

    ·       Open a new technical support case online at https://mysupport.symantec.com.
            o      Log into MySupport using your Symantec Contact ID and password.

            o      To obtain a contact ID and password for the MySupport website, please send an e-mail to supportsolutions@symantec.com.

            o      Be sure to provide the following information in the e-mail:

                Company Name

                Company Address

                Contact Name, email address, and phone number

                On the left panel you will see the following;


                Technical Support

                My Cases
                Submit Case
                Case List
Select Submit Case

You will need the following information;











Legacy ID



2007110510041753


Article URL http://www.symantec.com/docs/TECH113588


Terms of use for this information are found in Legal Notices