How to engage Symantec Support for help with Control Compliance Suite (CCS)
| Article:TECH113588 | | | Created: 2007-01-05 | | | Updated: 2009-01-01 | | | Article URL http://www.symantec.com/docs/TECH113588 |
Problem
Solution
Use either of the following options to contact technical support:
BY PHONE
· Call 1-800-813-5867 or 1-800-342-0652 to open a new support request.
- o To know about International support numbers, visit http://www.symantec.com/business/support/contact_techsupp_numbers.jsp?pid=53741
o Business hours for Basic Support are determined by regional business hours.
o Business hours for Essential and Platinum support are 24 hours per day, 365 days per year.
o For additional information about contract terms and services, visit http://www.symantec.com/enterprise/support/support_policies.jsp.
· Open a new technical support case online at https://mysupport.symantec.com.
- o Log into MySupport using your Symantec Contact ID and password.
o To obtain a contact ID and password for the MySupport website, please send an e-mail to supportsolutions@symantec.com.
o Be sure to provide the following information in the e-mail:
- Company Name
Company Address
Contact Name, email address, and phone number
On the left panel you will see the following;
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You will need the following information;
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Legacy ID
2007110510041753
Article URL http://www.symantec.com/docs/TECH113588
Terms of use for this information are found in Legal Notices
Thank you.