Error during installation "Number:0x80040707 Description: DLL function call crashed: InstallShieldHelper.ADDUserToGroup"

Article:TECH113603  |  Created: 2007-01-09  |  Updated: 2008-01-29  |  Article URL http://www.symantec.com/docs/TECH113603
Article Type
Technical Solution

Product(s)

Issue



Error during installation "Number:0x80040707 Description: DLL function call crashed: InstallShieldHelper.ADDUserToGroup"

Symptoms
Error during installation "Number:0x80040707 Description: DLL function call crashed: InstallShieldHelper.ADDUserToGroup"
  • Occurs at the beginning of the installation for RMS Console v.8.0.



Cause



Microsofts Small Business Server 2003 R2 is not certified for use with the following versions of RMS Console: RMS Console 8.0 (no service pack) RMS Console 8.0 SP1 RMS Console 8.0 SP2, or RMS Console 8.0 SP3

Solution



Install the console on a supported operating system such as:
    • Microsoft® Windows® 2000 SP3 (server or workstation)
    • Windows XP® Professional SP1 or later
    • Windows Server™ 2003 SP1 or SP2





Legacy ID



2007110912355453


Article URL http://www.symantec.com/docs/TECH113603


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