The Symantec Licensing Portal is available online at https://licensing.symantec.com. Use any of the following methods to contact Symantec Licensing.

BY PHONE
 

• for US customers: Call 1-888-727-8671 to open a new customer care licensing request.
• for other locations: refer to the information available at http://www.symantec.com/support/assistance_care.jsp 

Notes:

• Business hours for Basic Support are determined by regional business hours.
• Business hours for Essential and Platinum support are 24 hours per day, 365 days per year.
• For additional information about contract terms and services, visit http://www.symantec.com/enterprise/support/support_policies.jsp.

   

E-MAIL

• Send an e-mail to license@symantec.com.
  • Be sure to provide as much of the following information as possible in the e-mail:
    Company Name
    Company Address
    Contact Name, email address, and phone number
    Symantec Agreement Number:
    Purchase Order Number:
    RTSM Number:
    Serial Number:
    Host ID:
    License Key:
    Service Contract Number:
    Customer Number:
    Certificate Number:
    Contact ID Number:
    Support ID Number:
    Reference Number:
    Comments or description of the issue:

ONLINE

• Open a new customer care case online at http://customercare.symantec.com/.