Control Compliance Suite (CCS) enhancement requests

Article:TECH113770  |  Created: 2007-01-20  |  Updated: 2007-01-20  |  Article URL http://www.symantec.com/docs/TECH113770
Article Type
Technical Solution


Issue



How are enhancement requests handled for CCS?

Symptoms
Enhancement requests are accepted from customers only for products in the development pipeline. Requests are not accepted for products in sustaining development.



Solution




Symantec Technical Support is intended to assist customers with issues resulting from the normal use of our software products on supported platforms. Support will also provide answers to questions about usage of our products. Any enhancement or feature requests fall outside our normal scope of support and should be reported to your Sales rep.

While there is no estimated time or guarantee that your request will be integrated into future product releases, please know that it will be considered during the research phase of our product development lifecycle and will be added to our product marketing database for tracking. At that point, your technical support case will be closed and archived.

Your feedback is important to us in order to provide you with confidence in a connected world. If you have additional questions regarding this enhancement request, please contact Symantec Support toll-free at 1-800-813-5867, or contact your Sales rep ( http://www.symantec.com/index.jsp ). Be sure to reference your case number.

To open a new technical support case, see "How to engage Symantec Support for help with Control Compliance Suite (CCS)" at http://service1.symantec.com/support/intrusiondetectkb.nsf/docid/2007110510041753.

Thank you again for your feedback.

Global Enterprise Support
Symantec Corporation





Legacy ID



2007122013304853


Article URL http://www.symantec.com/docs/TECH113770


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