An error appears when running bv-Control for Windows Query "Agent Timed out. Unable to execute atomic job... agent hung. Error code 1235".

Article:TECH113976  |  Created: 2008-01-14  |  Updated: 2011-09-29  |  Article URL http://www.symantec.com/docs/TECH113976
Article Type
Technical Solution

Product(s)

Issue





Symptoms
Information in this solution applies to bv-Control for Windows v.8.0 and later.

  • An error appears when running bv-Control for Windows Patch Assessment Query "Agent Timed out. Unable to execute atomic job... agent hung. Error code 1235".



 


Error



EXAMPLE OF ERROR MESSAGE IN RESULTS;

XXX - Unable to execute Atomic Job(XXX) on SQE(HOSTNAME) because the Agent hung. Error Code: 1235 - Query Engine: The Agent timed out.


Solution



Follow these steps to increase the maximum timeout for query engines:
 

    WARNING: Incorrect use of the Windows registry editor may prevent the operating system from functioning properly. Great care should be taken when making changes to a Windows registry. Registry modifications should only be carried-out by persons that are experienced in the use of the registry editor application. It is recommended that a complete backup of the registry and workstation be made before making any registry changes.

  1. On the computer hosting the master query engine (MQE), go to Start > Run,
  2. Type regedit. Click OK.
  3. Navigate to the registry hive;  

HKLM\SOFTWARE\BindView\BindView Query Engine\Agents\DCA.

64 bit host;

HKLM\SOFTWARE\Wow6432Node\BindView\BindView Query Engine\Agents\DCA.

Change the MaxTimeBeforeTerminate value to 60.  (14 Hexadecimal is the default value)

 

    4. Close regedit.

Then if no jobs are running complete the following;

  1. Go to Start > Run, then type services.msc. Click OK.
  2. Restart the Bindview Query Engine service.
  3. Close "Services."
  4. Re-run the Patch Assessment query.





 



Legacy ID



2008011415081953


Article URL http://www.symantec.com/docs/TECH113976


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