Error "Connection Failed" appears while querying a UNIX Solaris Sparc agent

Article:TECH114098

Created: 2008-01-11

Updated: 2013-01-07

Article URL http://www.symantec.com/docs/TECH114098

Article Type
Technical Solution

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Problem

Error "Connection Failed" appears when attempting to query a UNIX target.

Symptoms
Error "Connection Failed" appears when querying a Solaris Sparc running in a cluster configuration.

Error

Connection Failed

Note: This reported error can be caused for multiple reasons - this is just one

Cause

An IP address is not bound to the agent.

Solution

On the UNIX target browse to the install directory of the agent and run the setup script with the "-ip" option.

Change directory (CD) to /opt/BindView/bvcontrol.
Run the command ./setup.sh -ip <ip to bind to>.
- NOTE: The IP address used cannot be the cluster IP (the IP common to all machines within the cluster).
The agent stops and restarts the bvcontrold daemon automatically.
Run the query again

Legacy ID

2008021115285753