Approving signature block in a Microsoft Word document imported as a policy is not displayed properly in Policy Details view.

Article:TECH114220  |  Created: 2008-01-14  |  Updated: 2008-01-29  |  Article URL http://www.symantec.com/docs/TECH114220
Article Type
Technical Solution


Issue



After importing a Word document containing a graphic (e.g. approving signature block), the graphic is not displayed in the Policy view.

Symptoms
The imported Word document contains a blank place holder with an "x" where the approving signature block would be.



Cause



Microsoft Word automatically creates a hyperlink when you type the address of an existing Web page, such as www.symantec.com, into a document. This behavior occurs only if you have not turned off the automatic formatting of hyperlinks functionality. You can also create customized hyperlinks to documents on a computer or on a network share. These hyperlinks can be absolute. Or, these hyperlinks can be relative to the Word document that you are working with. The Control Compliance Suite (CCS) v8.60 Policy Manager module uses the Microsoft Office Primary Intertop Assembly to convert a Word document to HTML using a 'Save As' method. This converted HTML document contains a relative path for images and graphics (e.g. approving signature block). Once the "Hyperlink base" property is populated with a relative path, the converted HTML document's property reflects that absolute path.

Solution



Follow these steps to deploy the workaround:

NOTE: Make sure that Quick Fix (QF_10004_PM) and Quick Fix (QF_10002_PM) for Policy Manager v8.60 are installed.

Method 1: Word 2007

1. Open the document in which you want to use an absolute hyperlink.
2. Click the Microsoft Office Button, point to Prepare, and then click Properties.
3. Click Document Properties, and then click Advanced Properties.
4. Click the Summary tab.
5. In the Hyperlink Base box, type the absolute path of the document, and then click OK.

For example, the Word document resides in c:\mytestpolicy folder. Then put c:\mytestpolicy in Hyperlink base property

6. Save the document.
7. Import the document into Policy Manager.

Method 2: Word 2003

1. Open the document in which you want to use an absolute hyperlink.
2. On the File menu, click Properties.
3. Click the Summary tab.
4. In the Hyperlink Base box, type absolute path, and then click OK.

For example, the Word document resides in c:\mytestpolicy folder. Then put c:\mytestpolicy in Hyperlink base property

5. Save the document.
6. Import this document in Policy Manager product..

To obtain a copy of the Quick Fixes, contact Symantec Support. Please see "How to engage Symantec support for help with CCS" at http://service1.symantec.com/support/intrusiondetectkb.nsf/docid/2007110510041753





Legacy ID



2008031411200653


Article URL http://www.symantec.com/docs/TECH114220


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