Error: "Access Denied" when trying to access Bindview Information Server from a remote RMS Console

Article:TECH114512  |  Created: 2008-01-28  |  Updated: 2014-08-21  |  Article URL http://www.symantec.com/docs/TECH114512
Article Type
Technical Solution


Issue





Symptoms
Event Type: Error

Event Source: DCOM
Event Category: None
Event ID: 10020
Date: 5/27/2008
Time: 12:39:20 PM
User: N/A
Computer:
Description:

The machine wide Limits Launch and Activation security descriptor is invalid. It contains Access Control Entries with permissions that are invalid. The requested action was therefore not performed. This security permission can be corrected using the Component Services administrative tool.


Solution



Click on Start > Run.

  1. Type in dcomcnfg and click on OK.
  2. Expand Component Services > Computers and select My Computer.
  3. Right-click on My Computer. Select Properties.
  4. Click on COM Security.
  5. Remove "BV Console Users" and "BV Console Admins" from "Access Permissions" and "Launch and Activation Permissions" by clicking on Edit Limits.
  6. Restart the computer.
  7. Click on Start > Run.
  8. Type in dcomcnfg and click on OK.
  9. Expand Component Services > Computers and select My Computer.
  10. Right-click on My Computer. Select Properties.
  11. Click on COM Security.
  12. Add "BV Console Users" and "BV Console Admins" from "Access Permissions" and "Launch and Activation Permissions" by clicking on Edit Limits.
  13. Restart the computer.
  14. Verify that there are no more DCOM errors in the Event Log with "Event ID 10020" after the last restart.





Legacy ID



2008052811233753


Article URL http://www.symantec.com/docs/TECH114512


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