Exception while copying file <path of Capicom.dll file> => C:\WINDOWS\System32\CAPICOM.dll : The process cannot access the file because it is being used by another process.

Article:TECH114559  |  Created: 2008-01-19  |  Updated: 2010-09-06  |  Article URL http://www.symantec.com/docs/TECH114559
Article Type
Technical Solution


Issue



Issue is that while launching the CCS Reporting and Analytics console, it shows message as 'Microsoft CAPICOM 2.1.0.2 is not installed' in the list of pre-requisites. Also, on clicking the 'Install Now' button it shows the error 'Exception while copying file => C:\WINDOWS\System32\CAPICOM.dll : The process cannot access the file because it is being used by another process.'

 


Cause



This error occurs when there is an older version of Capicom.dll file in the C:\Windows\System32 folder.


Solution




Follow the steps below to resolve the issue:

1. Stop the SMC Server and SMC Job Server service.
2. Check the version of Capicom.dll file from the C:\Windows\System32 folder. If it is 2.1.0.1 then go to step3.
3. Copy the Capicom.dll file from <install dir>\Control Compliance Suite\Redist folder to C:\Windows\System32.
4. Start the SMC Server and SMC Job Server services.
5. Launch the CCS Reporting and Analytics console.



 



Legacy ID



2008061914403453


Article URL http://www.symantec.com/docs/TECH114559


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