Error: "Connection Failed" while registering a UNIX agent on a Linux target computer

Article:TECH114866  |  Created: 2008-01-01  |  Updated: 2013-01-07  |  Article URL http://www.symantec.com/docs/TECH114866
Article Type
Technical Solution

Product(s)

Issue



Error: "Connection Failed" while registering a UNIX agent on a Linux target computer

Symptoms
The UNIX agent registration does not complete successfully.



 


Cause



Port 1236 is blocked between the Information Server (IS) computer and the target UNIX agent.


Solution



Follow these steps to resolve the issue:

  1. Edit iptables on the Linux target computer. Verify that port 1236 is open bi-directionally.
    • NOTE: The port must be open from the Linux target computer to the Information Server (IS) and from the IS to the Linux target.
  2. Restart the iptables service.
  3. If the iptable is set correctly, then check with your network administrator to determine if tcp port 1236 is blocked by another firewall or network device.





 



Legacy ID



2008100111111153


Article URL http://www.symantec.com/docs/TECH114866


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