"Unable to decrypt password. Reason: Error 0x80090005 during CryptImportKey!" when doing an Attended export to a Lotus Notes mailbox.

Article:TECH115121  |  Created: 2008-01-24  |  Updated: 2009-01-25  |  Article URL http://www.symantec.com/docs/TECH115121
Article Type
Technical Solution


Issue



Attended exports work fine from the Bindview Information Server (BVIS), but not from the user's remote console.

Symptoms
User logs onto Remote Console with USERNAME account, but using BVADMIN to open the RMS Console. Lotus Notes client is setup to use the USERNAME account.



Solution



Verify the user can open the remote RMS console as the same account they use to open Lotus Notes on the same Console.

For Example:

If a user logs onto the computer as UserA and opens Lotus Notes as UserA, they must also open the RMS Console as UserA. However, if the user logs onto the computer as UserB and opens Lotus Notes as UserB, but "Opens As" the RMS Console using UserA, the Attended export will fail.

To resolve, the Lotus Notes Administrator must make sure that UserA and UserB are able to open Lotus Notes from the remote console.





Legacy ID



2008112414012853


Article URL http://www.symantec.com/docs/TECH115121


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