After applying the Control Compliance Suite 8.60 Data Collectors December 2008 Cumulative Hotfix (CHF=4). The CHF value does not update to 4 in the RMS Data Collection Console About even though the update has been sucessfully applied.

Article:TECH115426  |  Created: 2009-01-18  |  Updated: 2012-12-19  |  Article URL http://www.symantec.com/docs/TECH115426
Article Type
Technical Solution


Issue



Why does the RMS console about not reflect the Control Compliance Suite 8.60 Data Collectors December 2008 Cumulative Hotfix (CHF=4)

Symptoms
RMS Data Collection Console

Copyright © 2007
Symantec Corporation.

Version: 8.60.11
Service Pack:
CHF: 3
Hotfix:

Modules:
8.60.11.10300 AAdmin.dll
8.60.11.10000 AAStdControls.dll
8.60.11.10000 ADSIHelper.dll
8.60.11.10000 BVChart.dll
8.60.11.10300 BVCommon.dll
8.60.11.10000 BVConfigWizard.dll
8.60.11.10000 BVDALauncher.exe
8.60.11.10300 BVDB.dll
8.60.11.10300 BVDBClient.dll
8.60.11.10300 BVFoundation.dll
8.60.11.10000 BVGlobalAccessor.dll
8.60.11.10000 BVGrid.dll
8.60.11.10000 BVIcon.dll
8.60.11.10000 BVJMMExtBVDFile.dll
8.60.11.10300 BVJobCore.dll
8.60.11.10000 BVJobCoreps.dll
8.60.11.10300 BVJobModuleMgr.dll
8.60.11.10000 BVJobProcessor.exe
8.60.11.10000 BVJobProcessorps.dll
8.60.11.10300 bvLicenseManager.dll
8.60.11.10000 BVNTObjectsAlpha.dll
8.60.11.10300 BVPrintInterface.dll
8.60.11.10300 BVProcessManager.exe
8.60.11.10000 BVProcessManagerps.dll
8.60.11.10000 BVProductManifest.dll
8.60.11.10300 BVProductMgr.dll
8.60.11.10300 BVQRS.dll
8.60.11.10000 BVQRSMultiChunkRecordSet.dll
8.60.11.10300 BVQueryMgr.dll
8.60.11.10000 BVRegistryHelper.dll
8.60.11.10000 BVRELib.dll
8.60.11.10000 BVReport.dll
8.60.11.10300 BVRoot.dll
8.60.11.10300 BVScopeManager.dll
8.60.11.10000 BVShellExtensions.dll
8.60.11.10000 BVTransform.dll
8.60.11.10300 BVUpgrade.dll
8.60.11.10000 BVUserManager.dll
8.60.11.10000 BvUtils.dll
8.60.11.10000 chartLib.dll
8.60.11.10300 CredDB.dll
8.60.11.10300 DatabaseManager.dll
8.60.11.10300 DBMInterfaces.dll
8.60.11.10000 depend.exe
8.60.11.10000 DialogBook.dll
8.60.11.10300 GenericBrowser.dll
8.60.11.10000 HandleExport.exe
8.60.11.10000 HTMLControl.dll
8.60.11.10000 Information_Server_Selector.exe
8.60.11.10000 internalIcons.dll
8.60.11.10000 JPLauncher.exe
8.60.11.10000 LicTypeRegistration.exe
8.60.11.10000 NamedScopes.dll
8.60.11.10000 NTCommonCtl.dll
8.60.11.10000 PrintPreviewLib.dll
8.60.11.10300 ProductVersionSnapIn.dll
8.60.11.10300 QueryBuilder.dll
8.60.11.10300 QueryJobAdapter.dll
8.60.11.10000 QueryManager.dll
8.60.11.10000 RefreshCredentials.dll
8.60.11.10300 ReportItemAdapters.dll
8.60.11.10000 ReportItemBVDUtils.dll
8.60.11.10300 ReportItemDBUtils.dll
8.60.11.10300 ReportItemUI.dll
8.60.11.10000 ReportItemUIUtils.dll
8.60.11.10000 ReportItemUtils.dll
8.60.11.10000 ResultSetSnapIn.dll
8.60.11.10000 RMSLog.dll
8.60.11.10000 RMSLogger.dll
8.60.11.10000 Scheduler.dll
8.60.11.10000 SchedulerUtility.dll
8.60.11.10300 SessionLogs.dll
8.60.11.10000 SharedClient.dll
8.60.11.10000 SOperations.dll
8.60.11.10000 SpreadSheetLib.dll
8.60.11.10000 SQLServerHelper.dll
8.60.11.10300 SQLTranslator.dll
8.60.11.10000 TaskLaunch.exe
8.60.11.10300 TIVSnapin.dll
8.60.11.10000 TypeIIClient.dll
8.60.11.10000 ViewLib.dll
8.60.11.10300 XMLDatastore.dll
8.60.11.10300 XMLUI.dll

If you run the Health and Status Check -> it does reflect CHF = 4 with the exception of the Query Engines. They will be updated after a system boot.
Note -> the Query Engines may not indicate CHF=4 was applied even if you've had a sucessfull update of the QE's. If this occurrs a system boot has been sucessful. Then rerun the Health and Status Check to see the updated information.



 


Cause



Developement stated that the reason this about is does not update the CHF is due to no updates were applied to the Console, they were just applied to the snapins.


Solution



A system boot will update/resolve the the Health and Status Check indicating CHF=4 has been applied to the QEs.




 



Legacy ID



2009021815230553


Article URL http://www.symantec.com/docs/TECH115426


Terms of use for this information are found in Legal Notices