Query Engine install fails against a Windows 2003 32 bit Computer with the following error message "Remote Script failure detected, error code 2. Setup will abort Remote Script in (#) seconds (Total Remote Script execution time is (#) seconds)"

Article:TECH115591  |  Created: 2009-01-06  |  Updated: 2009-01-22  |  Article URL http://www.symantec.com/docs/TECH115591
Article Type
Technical Solution


Issue






Cause



Windows 2003 R2 Sp2 and 2008 32 bit Servers contains the following key folder: HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node It is unknown what application needed to create this key, but there appears to be a conflict with the key existing on this host when installing a Query Engine.

Solution




Make sure the target host is in fact 32 bit before implementing the following;

On the Windows 2003 R2 Sp2 server 32 bit contains the following key folder exists;
.
HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node

Modify the folder to another name such as;

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node.problem

Install the QE.

After the Query Engine is installed make sure to rename the folder to it's org name;

HKEY_LOCAL_MACHINE\SOFTWARE\Wow6432Node







Legacy ID



2009040616054053


Article URL http://www.symantec.com/docs/TECH115591


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